Job detail for Cluster Reservations Agent

Take me back

Cluster Reservations Agent (f/m/d)

25hours Hotel Zurich West | 102, 8005 Zurich, Switzerland

Company Description

We are at home in Zurich in three different locations: at the 25hours Hotel Zurich West, the 25hours Hotel Zurich Langstrasse, and Mama Shelter Zurich. Each of our properties has its own character and history – what we all share is an informal, first-name culture, plenty of personality, and the courage to do things differently. We have people from a wide variety of backgrounds, experiences, and ideas working together. We value initiative, short decision-making paths, and colleagues who think for themselves, get involved, and stay true to themselves.

COME AS YOU ARE AND SHOW WHAT YOU CAN...

An exciting challenge awaits you: We are building our local reservations department in Zurich – and you will be part of it from the very beginning. Together with your supervisor and the team, you will ensure that our guests are well looked after from the first point of contact, turning inquiries into bookings and bookings into anticipation.

Job Description

What your workday looks like...

• You are part of our newly forming reservations team and actively contribute your ideas
• You process individual and group reservations via our various booking channels and ensure everything is correctly entered into the system
• You are a point of contact for our guests and answer reservation inquiries by phone and in writing
• You keep an eye on our hotel and reservation mailboxes and ensure timely processing
• You work daily with our PMS and reservation systems and take care of clean data and booking maintenance
• You manage and maintain allotments and allocations
• You handle invoice adjustments as well as the checking and sending of group invoices
• You take over file maintenance in Opera Cloud and ensure high data quality
• You keep track of our returning guests and take care of guest recognition and our regular guest relationships
• You find the right solution even for special guest requests or complaints
• And above all: Together with the team, you ensure that our guests feel well taken care of even before they arrive

Qualifications

Your personality counts more than your resume...

• You already have experience in reservations or at the front office of a hotel.
• You are an organizational talent and work in a structured, careful, and reliable manner.
• Even when a lot is happening at once, you keep an overview and set the right priorities.
• You enjoy working in a team, but can also organize your area independently and take responsibility.
• You communicate confidently in German and English, both in writing and verbally. Additional languages are a plus.
• You enjoy contact with international guests and have a good feel for individual wishes and needs.
• Experience with Opera Cloud is a plus – but it is more important to us that you are eager to learn and take on responsibility.

Additional Information

What's in it for you...

• Get to know our 25hours Hotels and stay up to

10 nights a year for free as an employee

• As part of Ennismore, enjoy generous discounts when

visiting our bars and restaurants as well as when booking

hotel rooms all over the world

• Benefit from great offers from our numerous

cooperation partners

• Be part of our colorful staff parties and much more ...

Would you like to join our 25hours/ Mama Shelter Tribe?

Then log in and send us your documents

1. First name *

This field is required.

1. Last name *

This field is required.

1. Email *

Your email address is required.

1. Phone *

This field is required.

1. Resume *. We accept .pdf, .doc, and .docx formats.

The file must be of type doc, pdf, docx and not exceed 2MB.

• these questions are a must

By clicking submit, I consent to the collection of my data in accordance to Ennismore’s privacy policy. If you are a California employee and are interested in learning more about our California Employee Privacy Policy, click here. *

This field is required.

Thank you for applying!

Good luck!

Interested in anything else?

Cluster Reservations Agent (f/m/d)

Zurich

Receptionist (M/F/NB) German speaking

Zurich