Job detail for Customer Success Manager

As a Customer Success Manager at PVcase, you will be responsible for nurturing customers from onboarding through renewal. This role reports to the Head of Customer Success Management (EMEA). We are seeking a candidate with experience managing customers in a B2B environment, with a proven track record of renewing contracts, identifying expansion opportunities, and building strong, impactful customer relationships.

Our Customer Success Management team oversees all post-sales activities with our customers—renewable energy developers—including new customer handoff from sales, quarterly business reviews, expansion opportunities, and renewal of annual contracts.

:

• Own a book of High & Medium touch customers based in Europe, driving engagement throughout all stages of the customer journey.

• Drive healthy adoption, net retention, and churn targets.

• Conduct QBRs and EBRs with customers to understand their business and strategic goals, and demonstrate product ROI.

• Engage with executive sponsors and decision-makers within customer organizations as needed.

• Own the value proposition for the PVcase multi-product suite, understanding how it can be applied to address specific customer needs across the globe.

• Collaborate with cross-functional PVcase teams including Sales, Product, and Marketing, to drive a seamless customer journey.

• Act as a customer liaison within the organization, advocating to senior leadership as needed.

• Contribute to process development and organizational growth projects.

• Minimum two years Customer Success experience.

• Fluent in English and German, with additional languages a plus.

• Renewable Energy industry experience (or experience in a related field) not required, but a strong plus.

• Demonstrated experience developing and fostering relationships at all levels within customer organizations.

• Strong communication skills to effectively collaborate with internal and external teams.

• Accurate forecasting skills and a good understanding of the customer base.

• Conflict-resolution skills to drive closure to customer concerns and open issues; maintain a strong ability to prioritize work against customer goals.

• Understanding of customer metrics and the ability to analyze data to drive insights.

• Proficient in using customer relationship management (CRM) software and other relevant tools. Experience with Salesforce and/or Gainsight is a plus.

• Outstanding written and verbal communication skills required.

• Remote work environment, with an expectation to respond to and meet with customers during standard working hours, and occasionally visit customers in-person.

• Startup / Scale-up experience preferred. Comfort in fast-evolving environments and a desire to contribute to continuous improvement of our team.

About us

PVcase is moving solar forward with an alternative to the traditional labor-intensive, time-consuming, error-prone solar project development process. With our sophisticated site selection, PV design, and yield estimation software, you can achieve maximum results in a fraction of the time — to succeed faster, build better, and accelerate the global transition to clean energy. PVcase ends clunky processes and corrupted data to clear the path to a net-zero economy.

Whether you use a single product or plug into the entire platform, our end-to-end site selection, design, and yield assessment software makes you faster, precise, and highly productive at every stage of project development. PVcase is a leading choice for solar energy professionals — our platform serves over 1,800 customers in 75+ countries, powering the development of more than 4 TW of projects a year.

Get ready to enjoy

• Flex benefit package, customizing perks to match your unique style.

• Enjoy unlimited remote work or join the vibrant offices in Vilnius, Kaunas, or Barcelona.

• Flexible working hours, harmonizing your personal and professional life.

• Half-day Summer Fridays.

• Full training and onboarding program for a seamless start.

• Exclusive work only with international markets.

• Considerable & steadily increasing salary, recognizing and rewarding your dedication.

• Frequent in-office and after-hours activities with team members.

• Participation in international training programs.

• Internal transparency with company results and salary system, promoting a culture of trust and collaboration.

• Additional paid vacation days, including birthdays, volunteering, and other occasions.

Salary Range:

• Spain: 36,500 - 55,000 EUR gross/yearly.

• Germany : 50,000 - 73,000 EUR gross/yearly.

Immigration-related employment support, such as visa sponsorship or transfer, is not available for this position.