Job detail for Account Manager PUUR.

We are growing, and that requires a different presence with our clients in the Central Netherlands. Not because things aren't going well now, but because we believe they can be better: a fixed point of contact who knows the organization, thinks along at every level, and ensures that PUUR. continues to make a difference in daily care. That is why we are investing specifically in this region.

What will you do?

• You are the point of contact for our existing clients in the Central Netherlands, from board members to nurses.

• You build client success: not just the business side (from contract to service delivery), but also the substantive side — regarding product, care content, and process, you are the authority the client relies on.

• You ensure client retention and actively work on cross-sell and upsell within your client portfolio — as a natural part of good account management, not as a separate sales task.

• You are a sparring partner at every level: board, management, and nurses, even when their interests do not automatically align.

• You are the connector in the network of regional collaborative partnerships (RSO's) and network care in the Central Netherlands.

• You guide care organizations in your region that do not yet use PUUR. step by step toward a successful start.

• You work closely with colleagues from Customer & Market (client advisors, marketing, new business account managers), Product & Technology (product owners, head of product, head of engineering, customer operations manager), and with compliance & security.

• You take the lead: you have the overall picture of the client, know the strategy, and ensure the right colleague is involved at the right time.

Our goal is simple: more fans of PUUR., and making the fans we already have even happier.

What makes this role interesting

• You build long-term relationships in your own region, not one-off deals.

• You have an impact on multiple levels simultaneously: from the board to the care professional on the work floor.

• There is no rigid account plan yet — you help shape how we organize account management.

• You work from home and at the client's location; a fixed workspace at a client in your region is negotiable, so you are not just on the road.

• You work with a close-knit team from Customer & Market and Product & Technology that, like you, believes in a good, sustainable client relationship over quick sales.

• You get a company car.

We believe you will be successful if you possess the following qualities:

• You have at least one previous role in account management or sales — this is not an entry-level position.

• You know the VVT market and understand how care organizations really work; if you come from an adjacent sector (e.g., medical devices, pharmaceuticals, or other care-related suppliers), that is also valuable.

• You understand how to move along at multiple levels simultaneously: you bring board members, management, and care professionals along, even when their interests are not naturally aligned.

• You are a networker by nature. You build and maintain relationships, even outside the organization — you feel at home in the network of RSO's and network care.

• You are positive and enthusiastic, and that is contagious: clients feel that you are there for them.

• You have a driver's license: you are regularly on-site with clients in the Central Netherlands.

What do we have to offer?

• Salary: € 4.000 – € 5.900 gross per month based on 40 hours

• A bonus is negotiable based on demonstrable results in client retention, cross-sell, upsell, and a higher NPS.

• A lease car, laptop, smartphone, and a Remarkable

• A work-from-home allowance and a very good pension scheme

• A training budget of € 500 per year

• 5.4 weeks of vacation per year

• Largely flexible work week: at home, at the client, and on average once a month at the office in Enschede

• Room to help shape how account management is organized at Ecare

• Sales support that takes the burden off you regarding administration and CRM, so your focus can remain on the client

• From 2027, we will offer AI training to help you further develop in your role

• A super fun work atmosphere, with weekly drinks and informal, friendly colleagues

About Ecare

Ecare develops PUUR., software that supports care professionals in elderly care and mental health care in their daily work. We stand for smart, simple solutions that truly help the care sector move forward. With us, you don't just work on software, but also on a better future for care professionals and clients. We believe in a responsibly simple way of organizing care: no top-down approach, but placing responsibility where it belongs — with the care provider. At Ecare, we have a 4-day work week (32 hours is the base, more hours are negotiable). We do everything for the professionals in care, with a tough, energetic, and independent team of diverse types. We all recognize ourselves in the core values: connecting, progressive, and reliable.

Applying

After reading this vacancy, are you excited to get to know us better and introduce yourself to us? Send us your application with a CV via the application button or email Pieter-Bas van Vliet at pieterbas.vanvliet@ecare.nl. If you have any questions, you can always call or send a WhatsApp message to Pieter-Bas at 06 18 237 156.

A message for recruiters: we understand that you would like to get in touch with us, we know ourselves how fun Ecare is. However, we are not looking for external help to fill this position, so you can save yourself the effort and you don't need to call us :) Do you think you fit with us? We would love to hear from you!