Job detail for Student Finance Administrator – University Funded Schemes

Overall Purpose of the Job:

• Be responsible for the administration of activities for the assigned area; supervise and co-ordinate the work of the team, acting as a point of reference.
• Provide information, advice and guidance to stakeholders.
• Work flexibly as required across the University, supporting delivery of University and local priorities as a single cross-University team.
• Maintain own data management, the student record and data quality for all related areas of delivery.
• Maintain and update system records with reference to current data protection legislation and provide reports.
• Assist with the planning, organisation and delivery of events; organise and service meetings.
• Act in accordance with and promote University policies and requirements at all times.
• Deliver excellent customer service and play an active role in communities of practice.
• Assist with the delivery and monitoring of projects and activities.
• Be part of the collaborative student finance team taking ownership of student finance enquiries within specified service level agreements.
• Process Hardship Fund applications and other University funding applications in a timely manner and in line with guidance and allocated budget.
• Undertake administrative and financial processes for schemes requiring evaluation by a panel of staff; undertake administration of loans in respect of US students, having detailed knowledge of regulations governing the US Loan Program and private US loans.
• Have knowledge of the administration of Veteran's Affairs (VA) benefits in respect of US military veterans and/or their children.
• Generate requests for refund, investigate and resolve as appropriate; communicate with current and prospective students regarding their loans; prepare and submit online bi-monthly enrolment reports to National Student Loan Database System (NSLDS).

Please note, under the new immigration rules this role is not eligible for sponsorship under the Skilled Worker route of the Points Based System. Candidates will need to be able to demonstrate their right to work in the UK in order to be eligible to take up the post.

What you will get in return:

• Fantastic market leading Pension scheme
• Excellent employee health and wellbeing services including an Employee Assistance Programme
• Exceptional starting annual leave entitlement, plus bank holidays
• Additional paid closure over the Christmas period
• Local and national discounts at a range of major retailers

As an equal opportunities employer we welcome applicants from all sections of the community regardless of age, sex, gender (or gender identity), ethnicity, disability, sexual orientation and transgender status. All appointments are made on merit.

Our University is positive about flexible working – you can find out more here

Hybrid working arrangements may be considered.

Please be aware that due to the number of applications we unfortunately may not able to provide individual feedback on your application.

Please note that we are unable to respond to enquiries, accept CVs or applications from Recruitment Agencies.

Any recruitment enquiries from recruitment agencies should be directed to People.Recruitment@manchester.ac.uk.

Any CV’s submitted by a recruitment agency will be considered a gift.

Enquiries about the vacancy, shortlisting and interviews:

Name: Taibah Khan

Email: taibah.khan@manchester.ac.uk

General enquiries:

Email: People.recruitment@manchester.ac.uk

Technical support:

Jobtrain: 0161 850 2004 https://.jobtrain.co.uk/support/home

This vacancy will close for applications at midnight on the closing date.

Please see the link below for the Further Particulars document which contains the person specification criteria.