Job detail for Customer Advisor

Not Sure What’s Next? Why not take a Gap Year That Works for you!

Are you looking for your first step into the world of work? Or want to gain valuable experience, earn money, and build skills that will look fantastic on your CV or simply would like to do something new?

We're offering an exciting 9-month Fixed-Term Customer Service & Claims Support opportunity, starting 4th November, perfect for college leavers, students taking a gap year, or anyone looking to develop professional skills in a friendly and supportive environment.

Location: Andover (must live within 20 miles of Andover)

Hybrid Working: On-site 3 days per week

Contract Length: 9 Months Fixed Term

Interview Date: Friday 16th October

Salary: £26,936

We’re not just your average health company; we’re aiming to revolutionise access to healthcare in the UK by offering innovative health and wellbeing solutions that are affordable, accessible, and effective. From preventive care to comprehensive medical support, we aim to empower individuals to take charge of their health, inspiring them to make the most of their wellbeing. Added to that we’re the first health insurer in the UK to be awarded B-Corp status in recognition of our significant achievements in sustainability, in addition to our ambitious environmental and social responsibility goals.

What Will You Be Doing?

As part of our Customer Service team, you'll be helping customers through a variety of channels including:

Telephone

Email

Web Chat

You'll also support the processing of customer claims, ensuring every claim is handled fairly and accurately in line with company policies and procedures.

Most importantly, you'll play a key role in delivering a positive, informative and supportive customer experience that reflects our mission of helping people make the most of life through better everyday health.

This role will help you build highly transferable skills that employers love, including:

Customer service and communication

Problem-solving anddecision-making

Professional confidence

Teamwork and collaboration

Working towards targets and goals

What Are We Looking For?

We're looking for individuals who:

Enjoys helping people and delivering great service

Is confident communicating with different customers and colleagues

Is curious, eager to learn and willing to ask questions

Can manage their workload and work towards daily goals

Is open to feedback and committed to personal development

Has the confidence to share ideas and contribute in team meetings

Can work within established processes while looking for ways to improve them