Job detail for Community Manager - Assassin's Creed

Company Description

Ubisoft is a world-leading video game company, with teams spread across the globe creating original and memorable gaming experiences, from Assassin’s Creed to Rainbow Six, Just Dance, and many more. We believe that diverse perspectives help both players and teams grow. If you are passionate about innovation and want to push the boundaries of entertainment, join our adventure and help us create the unknown!

Job Description

The Community Manager is primarily responsible for supporting the community strategic plan developed by the Community Developer for their brand. Their include communicating with players via social media, creating dynamic community content aimed at driving engagement and providing information, and collecting player feedback to share with the Community Developer and cross-functional partners to support game improvements. Community Managers must possess in-depth knowledge of current gaming genres and platforms, including mastery of practices related to games-as-a-service.

WHAT YOU WILL DO

• Collaborate on the definition and implementation of the community strategic plan, under the guidance of the Community Developer for your specific brand(s).
• Create player-facing resources and engaging digital content, such as guides, short videos, graphic assets, and educational content, that leverage community trends and highlight key initiatives.
• Collaborate with internal production teams to produce the assets necessary for content creation.
• Write, review, and proofread public-facing communications to ensure readability and consistency with the brand's tone and key objectives.
• Collaborate with cross-functional partners to align on a content calendar designed to consistently maximize engagement on shared social media channels. Monitor and facilitate player conversations on these channels and others.
• Build the Ubisoft identity and develop an active and engaged relationship with the fan community. Contribute to the development of programs aimed at identifying key influencers and leveraging these community members to promote the brand and/or the game to the community.
• Gauge the pulse of the community, understand their concerns, and communicate the state of the community to internal cross-functional partners.
• Write reports on community concerns, trends, and discussion threads, and share as well as contextualize engagement metrics.
• Design and manage contests and other events, and facilitate prize distribution as needed.
• Collaborate with the portfolio Social Media Manager to analyze content performance and apply lessons learned to future content campaigns, with the goal of maximizing reach, impressions, and interactions.

Qualifications

WHAT YOU WILL BRING TO THE TEAM

• Experience in a community management or customer service role.
• Previous experience in user moderation and conversation management in a digital/online environment, including experience working with forums and social media management tools.
• Solid understanding of social media services, mechanics, and trends, particularly Instagram, Twitter/X, TikTok, and Discord.
• Creative and savvy gamer profile, comfortable with online communities and social media.
• Excellent communication skills required.
• Ability to thrive in a highly dynamic environment within a globally distributed team.
• Proficiency in French