Job detail for Customer Support Internship

Why AFAS? Why would I want that?

Well, for example because you'd be working at the best and most fun software company in the Netherlands. Together with over 650 colleagues, we work every day for the success of our 14,000+ customers. With our software, almost all bread in the Netherlands is baked and a third of Dutch people receive their payslips. From accounting firms to hospitals, everyone uses AFAS! And all of that with exactly the same software package, without customization.

Behind all those organizations that work with AFAS every day, there's an enthusiastic Support team. Each colleague has their own expertise within AFAS Software. Together we help customers move forward, share knowledge, and ensure they get the maximum out of our software every day.

Okay, interesting! But what will I actually do?

During your internship, you'll investigate how AFAS can help customers even better to get the most out of our software. You'll speak with customers and colleagues, look at how other software companies approach this, and explore where opportunities lie to further improve our service.

You:

• Research the market;
• Engage in conversations with customers and colleagues;
• Analyze collaboration between different teams;
• Identify opportunities for improvement;
• Translate your insights into concrete advice.