Job detail for CRM Sales Executive

CRM Sales Executive

ServiceNow

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Use AI to assess how you fit

Company Description

ServiceNow is the "AI platform for business transformation," connecting all AI, all data, and all workflows on a single platform. We help 85% of Fortune 500 companies work smarter, faster, and better. It all started when engineer Fred Luddy wrote code to automate his colleagues' tedious tasks. His colleague was reportedly moved to tears. This event inspired Fred to build a company that would "free everyone from mundane work and allow them to focus on meaningful tasks."

We are building an "AI-native" culture where the power of technology and people are both fully realized, and our journey has only just begun. Will you join us in creating a future where AI works for people?

Job Description

As a CRM Sales Executive, you will be a sales professional driving the market success of ServiceNow's CRM. These products feature extensive business functions built on the ServiceNow AI Platform, including sales management, CPQ, order management, customer service management, and field service management. Under the slogan "CRM built to finish the work," these are powerful workflow products that are AI-native and capable of "solving" every customer request and inquiry.

To achieve quarterly and annual revenue targets for your assigned accounts and/or territory, you will be responsible for the following:

Formulating sales strategies for your assigned territory (including creating target company lists and developing sales plans).
Setting up and conducting executive meetings with management and CxOs. Working closely with solution consultants and relevant teams to provide demonstrations showcasing ServiceNow's CRM solutions.
Deeply understanding customers' current and future CX/sales and service transformation roadmaps, and promoting the use of the ServiceNow platform as a trusted advisor.
Working closely with core sales teams (Account Executives, Solution Consultants, leadership) and other solution areas to provide CRM solutions to customers and prospects.
Collaborating with assigned Account Executives and Solution Consultants to present CRM solutions directly to prospects, existing customers, partners, and at industry events and seminars.
Supporting ServiceNow partner channels in your assigned territory to ensure the best possible experience for customers.
Sharing strategies for customer success with customer-facing teams and promoting the standardization and efficiency of platform presentations and value propositions.
Sales enablement for the sales and partner ecosystem.
Identifying prospects and generating new business and continuous revenue streams in environments with limited support from inside sales.
Managing the sales process and closing deals.
Continuous account management to improve customer satisfaction and generate additional revenue.

Qualifications

To be successful in this role, we are looking for someone with the following experience and skills:

Experience thinking and acting practically or critically about how to incorporate AI into business processes, decision-making, and problem-solving (e.g., using AI tools, automating workflows, analyzing AI-driven insights, exploring the impact of AI on your job function or industry).
7+ years of experience as an Account Executive or specialized solution sales lead, driving the acquisition of high-end enterprise solutions.
Experience in solution sales (experience with CRM/CX/CCaaS vendors is preferred).
Understanding of business processes related to CRM or CX solutions.
Ability to perform in a fast-paced, growing, and deadline-driven environment.
A mindset of going above and beyond to win in the market, even in highly competitive environments.
Communication skills to explain complex content clearly to various audiences, both in writing and verbally.
Ability to build strong business relationships with C-level executives at customer organizations, as well as with people in internal and external ecosystems.
Excellent communication and presentation skills in both Japanese and English.
A strong interest in product evolution and the strategic mindset and proactivity to collaborate with the product development team at our U.S. headquarters.
Ability to travel domestically.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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