Job detail for DevOps Demo Engineer

About Us:

We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.

This position is located in Pune. You'll be working in a major tech center of Pune, India. Across the globe, our Centers of Energy serve as hubs where we accelerate productivity and collaboration, inspire creativity, and cultivate a culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.

To learn more about life at LogicMonitor, check out our Careers Page.

What You'll Do:

LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise.

Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row!

MISSION OF THE POSITION

LogicMonitor is disrupting the hybrid cloud monitoring market by changing the way businesses use disparate sources of data. We are already a leader in this space – and we started by solving the hardest, most complicated problem first. With roots in the IT Infrastructure Monitoring space, we have carved out excellent product-market fit in hybrid cloud monitoring. Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. As we enter this next phase of growth, we are in search of a Sr. DevOps Demo Engineer

The DevOps Engineer for the Sales Demo Environment will play crucial role in driving business impact by guaranteeing the stability, efficiency, and scalability of our demo environments. These environments are pivotal in showcasing our products and services, ultimately contributing to closing deals with potential customers. This role involves working closely with cross-functional teams to maintain and enhance the infrastructure supporting these critical demonstrations.

Here's a closer look at this key role:

• Environment Management: Maintain the Sales Demo Environment so it remains available, current, and correctly provisioned for field POCs, webinars, trials, and specific demo scenarios.

• Infrastructure Configuration: Configure and support underlying infrastructure using established standards and playbooks, assisting with guided changes to keep demo environments running smoothly.

• Deployment Automation: Support automated deployment pipelines, execute deployment runs, troubleshoot failures, contribute to script and pipeline improvements, and follow GitOps practices for updates.

• AI Assisted Operations: Use AI tools to accelerate deployment troubleshooting, scripting, demo-environment validation, incident documentation, and runbook creation whie applying human review, security controles, responsible usage, and change-management standards.

• Monitoring and Alerts: Support monitoring, dashboards, and alert tuning to improve demo environment visibility, identify issues early, and reduce operational noise.

• Security and Compliance: Follow and enforce security best practices while supporting vulnerability remediation, IAM/RBAC access management, compliance audits, and audit-ready documentation.

• Environment Scaling: Assist with scaling strategies, autoscaling, rightsizing, capacity planning, and cleanup of resources to meet demo environment demand efficiently.

• Collaboration with Product & Development Teams: Work with Product, Development, Sales, and SE teams to integrate new features, support readiness reviews, test updates, and prepare environments for specific demo scenarios.

• Documentation and Knowledge Sharing: Create and maintain setup, configuration, maintenance, runbook, and how-to documentation while sharing knowledge as environments and processes evolve.

• Performance Optimization: Identify performance issues and support optimizations, testing, profiling, and KPI reporting to improve demo environment responsiveness.

• Issue Resolution: Provide timely support for demo environment issues, follow incident procedures, escalate complex problems, and document resolutions for future reference.

What You'll Need:

• Bachelor's degree in Computer Science, Engineering, or a related field or equivalent experience.
• Proficiency with tools for configuration management, deployment automation, and monitoring (e.g., Ansible, Jenkins, Prometheus).
• Working scripting skills (e.g., Bash, Python) for basic automation and troubleshooting.
• Knowledge of security best practices and compliance standards.
• Excellent communication and collaboration skills.

Nice to have

• Familiarity with LogicMonitor platform administration, including device onboarding, datasource management, and alert configuration
• Proven Experience in DevOps, system administration, or infrastructure management.
• Familiarity with cloud platforms (e.g., AWS, Azure, GCP) and technologies (e.g., Docker, Kubernetes).
• Experience working on-call or managing incidents.
• Familiar with Atlassian Suite (JIRA, Confluence, Bamboo, BitBucket)

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LogicMonitor is an Equal Opportunity EmployerAt LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We’re committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best.

For us, equal opportunity means fostering a truly inclusive culture where everyone has the chance to grow and succeed. We don’t just open doors; we invite you to step through and be part of something bigger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Notice Regarding Use of AI in Hiring

We use artificial intelligence tools to assist with reviewing job applications, such as matching skills and experience to job requirements. These tools support, but do not replace, human review. All hiring decisions are made by our recruiting and hiring teams. You may opt out of AI processing at any time, and your application will still be reviewed. To opt out, please contact us at opt.out@logicmonitor.com.

By submitting your application, you acknowledge this notice.

Our goal is to ensure an accessible and inclusive experience for every candidate.

If you need a reasonable accommodation during the application or interview process under applicable local law, please submit a request via this Accommodation Request Form.

Know your rights: workplace discrimination is illegal. Please click here to review LogicMonitor’s U.S. Pay Transparency Provision.