Job detail for Director, Client Engagement (Knowledge & Legal Research Services)

Harbor is seeking a Director, Client Engagement & Market Development (Knowledge and Research Services) to help grow our Knowledge & Research Services practice by creating and shaping new client engagements. This role builds relationships across the legal market, turns client needs into well-scoped engagements, and stays connected through delivery so that each engagement is set up to succeed. The Director will also oversee our market-facing programs, including BLISS and LINKS, and lead the practice’s thought leadership. 
This role works closely with Harbor’s Client Engagement team and partners with Knowledge & Research Services delivery leaders from first conversation through to successful completion. 
This is a fully remote role that can be worked from anywhere in the United States, United Kingdom, or Canada, with an expectation of approximately 20-30% travel. 

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New Engagement Development 

Build a pipeline of new Knowledge & Research Services engagements through market relationships, existing clients, and referrals 
Lead discovery conversations to understand client priorities, challenges, and desired outcomes 
Shape client needs into practical engagement approaches, bringing in subject matter and delivery experts as needed 
Partner with Client Engagement on opportunities and identify ways to extend existing client relationships 

Scoping, Proposals & Commercial Support 

Develop scope, assumptions, and resourcing for proposals and Statements of Work in partnership with delivery leaders 
Contribute to pricing and commercial models that support margin objectives 
Maintain consistent, high-quality proposal and scoping materials 
Track opportunities and contribute to pipeline reviews and forecasting 

Interim Research 

Own growth, performance, and P&L for Interim Research services 
Oversee delivery quality and placement success across engagements 
Define strategy for improving utilization, margins, and scalability 
Position Interim Research as a strategic entry point for broader services 

Delivery Alignment 

Lead the handover from engagement development to delivery, making sure scope, assumptions, and client expectations are clearly understood 
Stay connected to engagements through delivery to support client communication and resolve scope questions 
Identify follow-on opportunities as engagements progress 
Apply lessons learned from delivery to improve future scoping and positioning 

BLISS, LINKS & Thought Leadership 

Oversee the planning and delivery of BLISS and LINKS 
Use insights from BLISS and LINKS to inform the practice’s point of view and open new client conversations 
Lead the Knowledge & Research Services thought leadership agenda, including content, presentations, and webinars 
Partner with Marketing to align messaging with our service offerings 

Market Engagement 

Build relationships with library, research, knowledge, and innovation leaders across the legal market 
Represent Harbor at industry events, client meetings, and roundtables 
Bring market trends and emerging client needs back into service development 
Help Harbor colleagues understand our offerings and recognize opportunities for Knowledge & Research Services 

Qualifications: 

Bachelor’s degree required. Master’s degree in Library and Information Science (MLIS), JD, or other relevant advanced degree preferred 
Significant experience in knowledge, research, or information services within a law firm, professional services, or consulting environment 
Proven experience developing client relationships and shaping new engagements, ideally in advisory or managed services 
Experience developing proposals, Statements of Work, and scoping or pricing inputs 
Strong understanding of the priorities of law firm library, research, and knowledge functions 
Experience with thought leadership, events, or market-facing programmes 
Excellent communication, facilitation, and presentation skills, with the ability to engage credibly with senior stakeholders 
Strong commercial judgement and a collaborative approach to working with delivery teams 
Experience with Salesforce or similar CRM platforms preferred 
Reliable internet connection for virtual working 
About Us:
Harbor is the preeminent provider of expert services across strategy, legal technology, operations, and intelligence. Our globally integrated team of 900+ strategists, technologists, and specialists navigate alongside our clients – leading law firms, corporations, and their law departments – to provide essential resources and invaluable insights. Anchored in a rich heritage of deep knowledge, steadfast relationships, and mutual respect, our unwavering dedication lies in shaping the future of the legal industry and fostering enduring partnerships within our community and ecosystem.
Harbor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, marital status, civil union status, national origin, ancestry, age, parental status, disabled status, veteran status, or any other legally protected classification, in accordance with applicable law.  Find Jobs in United Kingdom on Arbeitnow [Skills: Business Operations Solutions (BOS)]