Job detail for PV I | Product Specialist - Operations

Company Description

MORE THAN JUST A CARD MACHINE, MORE THAN JUST A DIGITAL ACCOUNT: a complete solution for our customers, a business made of people, for people.

We were born with the purpose of improving lives, sharing dreams, and achievements. We do this through innovative solutions that transform the financial management of people and businesses with simplicity and efficiency.

And now, we are part of Serasa Experian: together we are creating a better future for everyone, expanding opportunities here and now. In addition to our customized business solutions, we are also working hand-in-hand with Serasa on solutions for the end consumer, carrying out a series of initiatives that bring benefits to the population's education, management, and financial empowerment. Through the Serasa platform, we enable the offering of the Serasa Digital Account, a payment account that allows consumers to make various payments, including debt negotiations via Serasa Limpa Nome, quickly and securely.

Here at PagueVeloz, we want to do things differently, be disruptive, welcome and attract entrepreneurs, and show that the financial market can indeed be: less bureaucratic, slow, outdated, and much less complicated. To achieve this, we are building a strong, diverse team that is not afraid of challenges. Here, diversity is an ally of transformation. Therefore, we encourage and care for applications from professionals who are: women, Black, Indigenous, Asian, and/or multiracial people, members of the LGBTQIANPN+ community, people with disabilities (PcD), and people in vulnerable situations.

Interested? Then come tell new stories and be part of the #TimeVeloz too.

Job Description

• Practical experience and mastery of the Operations ecosystem with previous experience in fintechs, acquirers, or financial institutions. Minimum of 3 years in product, with at least 1 year in payment operations.
• Dynamic understanding of the payments market, competition, and levers for profitability and operational efficiency.
• Hands-on profile, with the ability to dive into technical/operational details without losing sight of the big picture and the impact on the business.
• Proven ability for strategic prioritization focused on results and metrics. Mastery of SQL or a similar tool for operational data analysis.
• Excellent communication and articulation skills with stakeholders, from the technical team to the C-level.
• Advantage: previous experience in at least one of the following areas: Logistics, Registration, Collections, Fraud Prevention, or Pricing, and knowledge of card network and processor rules.

Qualifications

• Connect the needs of internal customers and business objectives to define, prioritize based on data, and manage based on success metrics.
• Conduct discoveries to understand and evolve Operations fronts (Operations, Logistics, Registration, Collections, Fraud Prevention, Pricing).
• Act as the focal point and main product negotiator before Business, Operations, Risk, Technology, Finance, and external partners (card networks, processors, and acquirers).
• Manage the backlog/roadmap by negotiating deadlines, scopes, and resources, balancing market requirements, risk appetite, technical debt, and new growth levers within Operations.
• Deepen understanding of flow details and business rules to draft requirements and functional specifications with Engineering teams.
• Monitor and act on product health and efficiency indicators.

Desirable:

• Certification in product prioritization/management (e.g., CSPO, Pragmatic Institute);
• Completed higher education in Administration, Engineering, Economics, or related fields.

Additional Information

Serasa Experian is much more than you imagine. With the purpose of creating a better future, expanding opportunities for people and companies, in Brazil we are more than 4,000 people working in diverse teams and specialties. Here, every piece of knowledge and diversity complements each other, and you can work on what you love most. We are committed to building an inclusive culture and an environment in which people can balance their careers with their personal commitments and interests, valuing well-being.

We dedicate ourselves to being one of the best and most innovative companies to work for in the country, enabling incredible experiences and careers for our people. Our strong people-first approach is recognized externally through various market certifications: we have been awarded by Great Place To Work™ in 24 countries and by the international Top Employers certification, in addition to being recognized as one of the best companies for young professionals and having a 4.6 rating on Glassdoor. Each recognition indicates that we are on the right track, providing an increasingly better work environment for our talent.

Come be #TimeVeloz!

Let's grow together! We want to truly contribute to the growth of those around us. Our Purpose? To improve lives, share dreams, and achievements.