Job detail for Senior Account Performance Manager

🧡 About Alma
At Alma, we believe sustainable commerce depends on fair, well-balanced trade. Because finance plays a pivotal role in business, our mission is to put it back in its rightful place: serving merchants and consumers.
Our installment and deferred payment solutions help merchants boost sales by 20% or more, increase customer loyalty, and deliver a seamless shopping experience, without encouraging bad debt.
As the buy now, pay later leader in France and active in 10 European countries, we've empowered more than 25,000 merchants and 10 million consumers.
With 380+ Almakers and more than €100M in ARR, Alma is scaling rapidly across Europe as a member of the Next40, and we're just getting started!
 
👐 About the team
You'll join a team made up of one manager, one team lead and five Account Performance Managers: Mathieu, Guillaume, Hugo, Gonzague and Alexandre.
The team is responsible for supporting Alma's strategic merchants, helping them grow their business with Alma and ensuring that we continue to deliver value over time.
We're looking for our next Account Performance Manager to manage a portfolio of strategic accounts and play a key role in supporting our merchants' business strategies.
This is a permanent position based in Paris.
 
💼 About the role
As an Account Performance Manager, you'll manage a portfolio of approximately 200 strategic merchants, both online and offline. These merchants generate an average annual turnover of between €1M and €3M with Alma.
Most of your portfolio will be based in France, with some international accounts as Alma continues to expand across Europe.
Your role will be to understand each merchant's business, identify opportunities for growth, maximize the value of the partnership and anticipate any behavior that could lead to churn.
SMB and Mid-Market accounts represent around 40% of Alma's margin, which makes your work critical to the company's success.
Your main

Drive merchant performanceBuild strong relationships with your portfolio through proactive outreach, including calls and emails. Use Alma's dashboards and performance data to identify opportunities and provide meaningful business insights.

Identify growth opportunitiesAnalyze merchant activity and recommend initiatives such as:

Upselling Alma's solutions
Optimizing pricing and payment plans
Expanding into new countries
Activating additional networks or channels
Increasing Alma's share of the merchant's payment activity

Improve the profitability of your portfolioConduct business and financial analyses for merchants with low margins. Work with them to define and implement action plans that improve performance and help reach the expected margin target.

Prevent merchant churnKeep a close eye on merchant performance, market trends and competitor activity. Identify early warning signs and demonstrate Alma's value through relevant, data-driven recommendations.

Support Alma's international growthWork with French and international merchants and contribute to the development of best practices for managing strategic accounts across different markets.

Build smarter ways of workingContribute to improving account management processes, reporting and automation so the team can scale its impact while maintaining a high level of service.

How success will be measured
Your main objectives will be to:

Increase revenue through TPV growth and take-rate optimization
Reduce merchant churn by proactively demonstrating Alma's value
Maintain a strategic level of margin across your portfolio
Increase the adoption and expansion of Alma's solutions among strategic merchants

🧰 You will work with
You will use a combination of data, sales and collaboration tools, including: Salesforce, Gong, Dust, Performance dashboards and internal reporting tools. 
You will also work closely with teams across the organization, including Operations, Product, Sales, Risk, Finance and Marketing.
 
🧩 About you
To succeed in this role

You have at least three years of experience in account management, business development, sales or a similar client-facing role.
You have experience managing strategic B2B accounts and advising clients on their business challenges.
You have a strong interest in fintech and a genuine curiosity about payment products, financial performance and the broader payments ecosystem.
You are comfortable analyzing business and financial data and turning insights into concrete recommendations.
You are autonomous, organized and able to manage a portfolio while prioritizing the actions with the greatest business impact.
You are comfortable having challenging conversations with clients and turning them into constructive business opportunities.
You are fluent in French and English.

It will be a plus if you also

Speak Spanish, Portuguese or German.
Have experience working with international clients.
Have worked in payments, fintech, SaaS or another fast-growing technology company.
Have experience with pricing, margin optimization or financial analysis.
Are comfortable working with data dashboards, CRM tools and sales intelligence platforms.

Don't meet every single requirement? At Alma, we believe great hires come from diverse paths. If this role excites you, we encourage you to apply. We value potential, curiosity and the ability to grow as much as experience.
 
🧘 About the role
If you join Alma, you will have the opportunity to grow and make an impact on:

A business that mattersSMB and Mid-Market merchants represent around 40% of Alma's margin. As an Account Performance Manager, you will have a direct impact on revenue, profitability and merchant retention.

Strategic, high-impact accountsYou'll work with merchants generating significant volume with Alma and help shape their payment and business strategy.

A broad range of skillsFrom business and financial analysis to negotiation, consulting and international account management, this role will help you develop a strong 360° skill set.

A collaborative, cross-functional environmentYou'll work closely with Product, Sales, Operations, Risk, Finance and Marketing teams to solve merchant challenges and create long-term value.

A team that pushes you forwardYou'll join a close-knit, high-performing team where feedback is direct, autonomy is real and the bar is high.

🤑 Compensation & benefits

Competitive salary based on 12 months
Profit-sharing and employee savings plan
Health insurance: 100% covered by Alma, including the family package
Disability insurance: 100% covered by Alma
Sport: partnerships with Gymlib and ClassPass, or €30/month reimbursement for sports activities
Maternity and paternity leave: salary maintained at 100% during leave, with no seniority requirement. Return to work at a 4/5 schedule paid at 100% for eight weeks.
Sustainable Mobility Package: €544.80/year, excluding fully remote contracts
Meal vouchers: €10/day, 50% covered by Alma
Mental health: free access to the MindDay platform
Paid time off: 25 days/year, plus additional paid leave for employees on executive contracts
Access to our Learning & Development platform
Two weeks of full remote work possible per year during the summer

🎯 Interview process

Video call with a Talent Acquisition team member to discuss your background and motivation, and present the role and Alma.
Video call with your future manager to discuss the role, the team, your experience and answer your questions.
Case study presentation with two or three team members, ideally on site, to assess your practical knowledge and approach.
One or two additional interviews tailored to the role's level to further assess your skills and team fit.

🌍 Diversity & Inclusion
At Alma, we believe that diversity fuels innovation and makes our community stronger. We are committed to building a workplace where every person feels seen, respected and empowered to do their best work, whatever their gender, background, ethnicity, age, sexual orientation, religion, disability or lived experience.
As an equal opportunity employer, we welcome applicants from all walks of life. All employment decisions are made based on qualifications, merit and business needs.
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