Job detail for Deputy Manager Customer Experience & Sales

Become part of an iconic story:

At Calvin Klein, we believe in the importance of fostering an inclusive and collaborative culture, celebrating diverse perspectives, experiences, and values to create an authentic connection with our employees and consumers. Join us and make a meaningful contribution to the world, with endless opportunities to build your future. Immerse yourself in the Calvin Klein universe here! ( YouTube, Instagram, TikTok)

MISSION

The Deputy Manager Customer Experience & Sales ensures store performance and an optimal customer experience by managing and supporting the sales team through training, coaching, and feedback sharing.

KEY

CUSTOMER EXPERIENCE

• Responsible for the in-store Customer Experience and ensures that all aspects of the sales ceremony are prepared and applied by the team they coordinate.
• Oversees all levels of customer service, setting daily goals and expectations to create a positive environment in the store.
• Listens to and considers customer feedback, highlighting all relevant information to the Store Manager and headquarters.
• Manages all sensitive situations: returns, end-of-season, customer refunds, repairs, and complaints.

PEOPLE

• Demonstrates an excellent presence on the sales floor, training and mentoring the store team on customer service, standards, product placement, and time management.
• Trains the team to seize every opportunity to engage with the customer and convert it into a sale, while staying constantly updated on store sales performance.
• Supports the Store Manager in assigning quantitative and qualitative goals and verifying their achievement.
• Acts as a trainer on the sales floor, providing staff with continuous performance feedback.
• Conducts regular one-on-one meetings with members of the team they coordinate.
• Supports the Store Manager in selecting, motivating, developing, and leading the store team.
• Ensures proper onboarding for new hires.
• Ensures regular and effective dissemination of company content through morning briefings, product and CRM training, and engaging store board animation.

OPERATIONS

• Ensures the correct execution of CRM activities to achieve loyalty, upgrading, and potential customer conversion goals.
• Omnichannel sales service, OIS.
• Collaborates with the Store Manager/Director and other Team Managers, if present, to assign tasks and to Sales Associates.

SALES AND KPIS

• Ensures continuous improvement of assigned performance KPIs.
• Uses company reports to analyze trends and provide the Store Manager with operational recommendations.
• Conducts productive daily meetings to ensure goal achievement.

ABOUT YOU

• Degree in Economics or related disciplines.
• At least 5 years of experience in a similar role within a structured environment.
• Strong business acumen.
• Ability to adopt a big-picture view of situations.
• Good communication and collaboration skills.
• Great attention to detail and excellent organizational skills.
• Excellent knowledge of the local language and English, both written and spoken.

PVH - Who we are:

We are brand builders who put passion and creativity at the service of the growth of Calvin Klein and TOMMY HILFIGER, with the goal of making them the most desired lifestyle brands in the world and, at the same time, positioning PVH as one of the best-performing brand groups in the industry.

Guided by our values and supported by our global scale and international presence, we are helping to build a better future for fashion, working as one team with a shared vision and plan. This is the Power of Us, this is the Power of PVH+.

One of PVH's greatest strengths is our people. Our goal is to create a work environment where every individual is valued and every voice is heard. We are strongly committed to fostering an inclusive and diverse culture, where everyone can feel welcome and belong. Learn more about our commitment to Inclusion & Diversity here.

Salary range: €32.000,00-€44.000,00

Where required by applicable local law, PVH publishes base salary ranges for all positions in job advertisements in the EMEA area. These ranges reflect the salary band expected for the position at the time of the advertisement's publication.

Individual compensation within the indicated range will be determined solely on the basis of objective and gender-neutral criteria, taking into account, among other things, skills, , required effort, and working conditions. The indicated salary range does not in any way constitute a right to a specific salary within the range itself.

PVH is committed to offering eligible employees a competitive compensation and benefits package that meets the diverse needs of our people. We also offer concrete professional growth opportunities, supporting each employee in building their career path at PVH.

Unless otherwise indicated, salary ranges refer to a full-time contract of 40 hours per week and will be pro-rated based on the working hours provided for in the individual contract.

PVH Corp. and its subsidiaries ("PVH") promote equal opportunities and evaluate all candidates solely on the basis of their individual skills and professional qualifications, without any discrimination based on race, ethnic origin, skin color, sex, gender identity or expression, age, religion, nationality, citizenship, sexual orientation, genetic information, physical or mental disability, military status, or any other characteristic protected by applicable law.

In addition to complying with all applicable laws, PVH is committed to ensuring that the compensation of all current and future employees is determined solely on the basis of work-related factors, such as skills, abilities, educational background, performance quality, experience, and potential.