Job detail for Director of Customer Success

Director of Customer Success Location: India (working US Eastern hours) Reports to: CEO Team: 8 (CSMs, Onboarding, Support) Employment Type: Full-time Why This Role Matters Own a core revenue engine, not a support function Work directly with the CEO Lead an existing team that needs direction—not rebuilding Direct impact on scaling to $30M ARR in the next 3 years The Role This is not a relationship management role. This is a revenue ownership role . You will own Net Revenue Retention (NRR) and b…