Job detail for Support Worker - Emergency Department

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Support Worker - Emergency Department
British Red Cross
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About The Role

Support Worker - Emergency Department

Location: Morriston Hospital, Swansea

Salary: £13.45 per hour

Hours: Zero hours, as required – Shifts are Monday to Friday 10:00 - 18:00 excluding Bank Holidays

Contract: Casual

Unfortunately, we cannot offer sponsorship for this role.

Can you be the calm and caring presence someone needs during their time of crisis?

Are you ready to make a difference from the moment someone arrives at the emergency department?

As a Support Worker, you will work in a hospital, offering practical and emotional support to patients, their families, and staff. Supporting them to live independently. Can you be the person who brings comfort, clarity, and kindness when it is needed most?

What will a day in the life of a Support Worker involve?

  • Assisting patients with mealtimes, refreshments, and comfort items such as blankets or pillows.
  • Providing one-to-one support to patients with dementia, confusion, or emotional distress.
  • Offering bereavement support and referring patients to further services.
  • Helping patients return home safely, including arranging transport and follow-up work.

What will you need to be a successful Support Worker?

  • Confidence working in a busy hospital environment, especially in the emergency department.
  • A caring and calm attitude, combined with strong communication skills and emotional resilience.
  • The ability to assess needs, follow support plans, and work independently.
  • A natural ability to build trust and offer reassurance to people in distress.

Interested? The closing date for applications is 23:59 on 18 October 2026

In exchange for your commitment and expertise, you will receive:

  • Flexible working: Remote and hybrid working, flexible hours, compressed hours, and job sharing.
  • Holidays: 36 days of annual leave (including bank holidays) plus the option to buy additional leave.
  • Pension Scheme: Contributory pension of up to 6%.
  • Recognition Platform: Managers can reward great work with shopping vouchers.
  • Discounts: Discounts through our Reward Gateway, Blue Light Card, Tickets for Good, and more.
  • Wellbeing Support: Peer Supporters, CiC (EAP), and the Headspace App.
  • Learning and Development: A range of career and learning opportunities.
  • Will Writing Service: Access to a free will writing service.
  • Death in Service: A tax-free lump sum paid to your beneficiary if you pass away.
  • Cycle2Work: Lease a bike through the scheme.

We are proud to be a Disability Confident and Carers Confident employer.

We are committed to creating an inclusive, fair, and wellbeing-focused culture where everyone feels safe, valued, and able to thrive. Guided by our Equity, Diversity, Inclusion and Wellbeing Strategy, we foster a sense of belonging and psychological and physical wellbeing, and work to remove barriers to fair opportunities. Grounded in compassion and anti-racist practices, we listen to diverse voices, value lived experience, and create environments where staff and volunteers can succeed. Join us and be part of an organization that leads with care, celebrates difference, and helps everyone succeed.

Together, we are the world's emergency responders.

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