Job detail for Debt Team Leader
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As a Team Leader, you'll play an important role in creating a positive, supportive and high-performing team environment. By providing guidance, coaching and encouragement, you'll help your team achieve their goals while delivering excellent outcomes for our customers and business. Reporting to the Manager, you'll monitor performance, celebrate successes and identify opportunities for growth and development.
In this role, you'll lead, motivate and develop a team of Debt Management Executives, supporting them to effectively manage outstanding debt and maximise cash flow performance in line with agreed KPIs. You'll foster a culture of collaboration, accountability and continuous improvement, ensuring every team member has the tools and support they need to succeed.
You'll ensure all customer interactions and queries are handled professionally, empathetically and within agreed debt management policies, procedures and customer SLAs. Working closely with colleagues across the business, you'll identify opportunities to improve and streamline processes, helping to strengthen cash flow performance while maintaining exceptional levels of customer service and positive customer relationships.
This is a fantastic opportunity for someone who enjoys developing people, driving performance and making a meaningful impact in a customer-focused environment.
What skills/experience do I need to be successful?
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Team Leader experience;
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Experience of working within a regulated environment in a similar role;
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Proven experience of managing a large volume debt book;
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Understanding of credit and debt management processes.
What sets us apart?
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Global Impact: With offices in the UK, US, and Australia, and plans for further expansion, you'll be part of a dynamic, globally-minded team, with opportunities to explore new markets and make a difference on a global scale.
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Flexible Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritize work-life balance, recognizing that your well-being matters. Find out more here.
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Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation.
What does hybrid working mean to us?
Hybrid working typically means 2 days in the office location listed on this advert and 3 days working at home each week. Some occasional travel to our other offices may be required.
What happens next?
Once we receive your application, it will be reviewed by a human – no bots here! The average process typically takes around 2-3 weeks, with 2 stages of video interviews using Teams. However, this can vary depending on the role. We may invite you for a face-to-face meeting or require only 1 video interview. If you have any questions or need support, our Recruitment Team is here to assist you.
Ready to join us on our journey to digitise, decarbonise, and localize the future of energy? Apply now.
We're committed to making the application process easy and comfortable. Let us know how we can help you with any reasonable adjustments that can be tailored to your needs. At the bottom of each of our adverts you can find one of our recruitment teams' contact details. Please reach out so we can discuss with you further.