Job detail for MS Dynamics CRM Systems Administrator

MS Dynamics CRM Systems Administrator

Position:MS Dynamics CRM Systems :Office-based in London with flexibility to work remotelySalary:£35,825 a year plus excellent benefits Closing date:9am on Monday 29 June 2026

you’ll start at our entry point salary of £35,825 a year, increasing to £38,065 after 6 months service and satisfactory performance and to £40,403 after a further 6 months.

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

We've invested in technology to implement a new CRM system: our key, central system. It enables us to improve in use of our data and to streamline contact with the MS Community. Including Services, Fundraising and directed communications.

90% of all funding for the charity is processed through the CRM system including Gift Aid, regular giving and special events, and Direct Debits. This role is critical and responsible for making the end to end processes work. And, therefore, the income being processed and collected quickly and efficiently.

You'll be part of a CRM team responsible for managing and supporting functionality and data integrity within the CRM system. You'll also be responsible for managing key internal and external relationships at all levels.

You'll also be responsible for delivering the first and second line support of the CRM system. As well as building import templates, workflows and that data within is clean, accessible and available.

Download more information

Job description- MS Dynamics CRM Systems 139.01 KB

Equality diversity and inclusion form 2022DOC 51 KB

MS Society Candidate Pack.pdfPDF 2.8 MB

How to apply

To apply for this role, please submit:

1. an up to date CV
2. a supporting statement. This should show how you meet the essential criteria in the person specification of the job description

Please email completed applications to [email protected]

If you'd like to discuss the role in confidence first, please contact our HR team by email at: [email protected]

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.

We particularly welcome applications from disabled people and/or people from minoritised ethnic backgrounds.

Your right to work in the UK

You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

Disability Confident Employer

We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please email [email protected]

You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our recruitment and selection process

• The HR team will anonymise your CV and supporting statement before forwarding to the shortlisting panel. This is done as part of our commitment to equality, diversity and inclusion.
• The first round of our recruitment and selection process includes an interview with competency-based questions.
• Our recruitment and selection process might also include extra tasks. For example, a written or Microsoft Excel test or making a presentation.
• We’ll let you know what the selection process will include when we invite you to interview. You can ask for any more reasonable adjustments for the interview as part of the invitation.
• You might also be invited for a second interview. We’ll let you know about this during the selection process.

More about our employee benefits:

We have a wide range of employee benefits including (but not limited to):

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)
• Flexible working options

Caring for you and your family

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment
• Opportunity to buy and sell annual leave in each calendar year
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate, diagnosis
• Enhanced leave for new parents
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time
• 10 days paid carers’ leave a year, pro-rata for part-time
• New family-friendly benefits, including paid leave in the event of miscarriage/stillbirth, to support fertility treatments and for antenatal appointments for both parents
• Cycle to work scheme
• Death in service scheme

Thinking about your finances

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups)
• Active and supportive internal employee networking groups for collaboration and peer support
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community)
• 2 days paid leave a year for volunteering with other charities during normal working hours

Safeguarding

We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of:

• age
• disability
• trans and non-binary identities.
• marriage and civil partnership status
• pregnancy and maternity status
• race (by race we mean colour, nationality, ethnic and national origin)
• religion or belief (including no religion or belief)
• sex or gender identity and expression
• sexual orientation
• socio-economic status or class
• geographic background
• caring . This includes caring for a disabled person, older person or child and parental leave.
• mental health status
• menopause and periods

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

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