Job detail for Customer Engagement Lead

Job Title: Customer Engagement Lead (CEL)

Location: Lyon Carteret, France

Contract: CDI (Permanent contract)

About the role

Joining the Adult Vaccines Franchise in Lyon Carteret means becoming part of a strategic team at the heart of vaccine innovation in France, managing a portfolio of established and innovative vaccines: travel vaccines, booster vaccines, flu vaccines, Covid vaccines, and future vaccines.

As a Customer Engagement Lead, you are the point of contact for the omnichannel engagement strategy with healthcare professionals, the guarantor of communication consistency across all channels (face-to-face, digital, events), and the primary liaison between the sales force, Marketing, Medical, Digital, and GTMc teams. You also represent the voice of the customer in the Franchise's decision-making bodies.

Within a dynamic and cross-functional team, you will have the unique opportunity to maximize vaccination coverage and protect millions of patients in France, while developing your expertise in omnichannel customer engagement.

About Sanofi

Sanofi is a company that innovates in R&D and leverages AI at scale to improve people's lives and create long-term growth. Our deep understanding of the immune system – and our innovative pipeline – allows us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we pursue the miracles of science to improve people's lives.

**Key **

Customer engagement strategy

• Define and implement the omnichannel engagement strategy for healthcare professionals (pharmacists, GPs, specialists, etc.)
• Design personalized customer journeys adapted to different target segments
• Ensure consistency of messages and interactions across all channels

Operational management

• Execute engagement campaigns in collaboration with field, marketing, and medical teams
• Oversee the deployment of digital engagement tools and platforms
• Identify and implement best practices in customer engagement
• Lead innovation projects to improve the customer experience
• Conduct competitive intelligence

Cross-functional collaboration

• Work in close collaboration with Marketing, Medical, Regulatory, Sales, and Digital teams
• Contribute to the strategic thinking of the Adult Franchise and to cross-franchise and cross-GBU initiatives
• Represent the voice of the customer in decision-making bodies

What we offer

A fixed salary over 12 months, supplemented by individual variable compensation, as well as profit-sharing and incentives based on the results of the Sanofi Group. Because taking care of our employees is also our mission: 31 days of paid leave + RTT days depending on your status, remote work, high-quality health insurance, up to 80% coverage of public transport costs; maternity leave (18 weeks) and paternity/partner leave (14 weeks).

Savings Plans & Retirement Plans with employer matching, CSE benefits, internal and international mobility opportunities, a customizable training offer to support you throughout your career, and many other benefits to discover here.

About you

Education

• Master's degree (Business School, Marketing, Life Sciences, or equivalent)

Experience and skills

• Proven experience in the pharmaceutical industry in marketing, customer engagement, or commercial excellence
• Knowledge of the vaccine market and/or primary care would be appreciated
• Knowledge of the French pharmaceutical regulatory environment (Charte de la Visite Médicale, DMOS)
• Mastery of omnichannel strategies and digital marketing
• Strong analytical skills and a data-driven approach
• Expertise in CRM tools appreciated (Veeva, Salesforce, or equivalent)

Soft skills

• Leadership and ability to unite cross-functional teams
• Clear, precise, and results-oriented communication
• Strategic thinking and prioritization skills
• Agility and ability to act in urgent situations

Languages

• Fluent French
• B2 English (read, written, spoken)

Why choose us?

• A strategic and high-profile position: Central position within the Adult Vaccines Franchise with high visibility. You interact directly with the sales force, Marketing, Medical, Digital, and GTMc teams — a real lever for impact.
• The excellence of the Vaccines BU: Innovative and established portfolio in a rapidly evolving market. Stimulating environment with the highest industry standards.
• Immediate patient impact: Your expertise contributes directly to maximizing vaccination coverage and protecting millions of patients in France.
• Career development: Opportunities for advancement to positions of greater responsibility within the Franchise or commercial operations.
• Collaborative environment: Dynamic and recognized team, culture of excellence and continuous improvement.
• Innovation every day: Active participation in the omnichannel transformation of customer engagement in the pharmaceutical sector.

#LI-FRA #LI-Hybrid

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

The salary range for this position is: €54 400,00 - €72 533

Final compensation will be determined based on demonstrated experience, skills, location, and other relevant factors. Employees may be eligible to participate in Company employee benefit programs.