Job detail for Care Ecosystem Activation Manager

Career Category

Marketing

Job Description

Key

Care Ecosystem Development and Promotion

Stakeholder Collaboration

Promote collaboration with cardiologists, emergency physicians, nurses, pharmacists, hospital administration, related medical departments, and community healthcare stakeholders to form a common understanding of roles, clinical processes, and inter-facility coordination.

Realizing Seamless Patient Care

Support healthcare professionals and institutions to ensure consistent patient care from admission through post-discharge. This includes establishing patient education and post-discharge follow-up systems.

Strategic Account Management

Issue Analysis and Action Plan Formulation

Analyze challenges and treatment gaps faced by medical institutions and identify barriers to building in-hospital care ecosystems. Develop and execute actionable plans in cooperation with relevant stakeholders.

Cross-Functional Strategy Planning

Collaborate with Product Managers, Medical, and Sales departments to develop area strategies and key account strategies. Evaluate progress using KPIs and revise plans as necessary.

Market Insight Generation and Best Practice Deployment

Market Analysis

Analyze market trends and the competitive environment to identify barriers to treatment adoption and potential solutions. Share these insights with the Marketing department to contribute to strategy development.

Strategic Account Leadership

Support the introduction and establishment of in-hospital care ecosystems in key facilities. Organize insights gained during the implementation process and deploy them as best practices to other areas and facilities.

Project Work

Participate in cross-functional projects as needed, providing knowledge, experience, and expertise related to Care Ecosystem Activation.

What We Expect of You

Required Qualifications

• Bachelor's degree
• 7+ years of experience in KOL management through roles such as MR or marketing at a pharmaceutical company
• Ability to think logically, formulate hypotheses, and flexibly respond to uncertain situations and environmental changes
• Strong communication, coordination, and negotiation skills
• Fluent in Japanese and able to understand English meeting materials and academic papers
• High ethical standards, ability to comply with regulations, and accountability for one's own actions
• Ability to consistently deliver results in both remote and in-person environments

Preferred Qualifications

• Experience in project planning and leadership, such as marketing initiatives, lecture meeting planning, or sales area strategy
• Professional experience in the Cardiovascular therapeutic area

Required Competencies

Communication and Interpersonal Influence

Possess excellent communication and negotiation skills, and demonstrate analytical thinking, problem-solving, and data-driven decision-making.

Customer Understanding and Activation

Understand customer needs and constraints, identify priority issues, and provide proposals that lead to consensus and behavioral change.

Stakeholder Management

Effectively engage stakeholders and lead them to achieve common goals by leveraging their respective expertise.

Knowledge Creation and Sharing

Organize successful field cases and learnings, and share them within the organization in a reproducible format.

Responding to Uncertainty

Demonstrate the ability to drive cross-functional strategy execution while providing direction even in ambiguous situations.

Embodying Amgen Values

Act as a role model for Amgen Values.

Key :

Care ecosystem development

• Stakeholder partnerships: Facilitate collaboration across cardiologists, emergency medicine, nursing, pharmacy, hospital administration, other specialties, and community-care partners to support alignment on roles, care processes, and coordination across relevant professions and institutions.

• Continuity of care: Support healthcare professionals and institutions in coordinating care from the hospital stay through post-discharge, including patient education and follow-up.

Strategic account management

• Issue analysis and action planning: Analyze institutional challenges and treatment gaps, identify barriers to implementing in-hospital care ecosystems, and work with stakeholders to develop and execute practical action plans.

• Cross-functional planning: Work with Product Managers, Medical, and Sales to develop aligned area and strategic-account plans. Evaluate progress using KPIs and adjust plans as needed.

Market insight and best-practice development

• Market analysis: Monitor market trends and the competitive environment, identify barriers and potential solutions, and share relevant insights with Marketing.

• Strategic account leadership: Support implementation and sustained use of in-hospital care ecosystems in strategic accounts, capture implementation learnings, and develop and share best practices across areas and accounts.

Project work

• From time to time, participate in cross-functional projects and contribute Care Ecosystem Activation insights, skills, and experience.

Win

What we expect of you:

Qualifications:

• Bachelor's degree.

• At least 7 years of experience in KOL management through MR, marketing, etc. at a pharmaceutical company

• Ability to think logically, use hypotheses, and act flexibly amid uncertainty or change.

• Strong stakeholder communication, coordination, and negotiation; fluent in Japanese and able to understand English meeting materials and papers.

• Acts ethically, complies with policies, and takes accountability for decisions and actions.

• Ability to perform consistently in remote and in-person settings.

• Project planning and leadership experience (e.g., Marketing initiatives, lecture meetings, or area sales) is preferred.

• Experience in the cardiovascular therapeutic area is preferred.

Interpersonal skills and competencies:

• Strong communication and interpersonal skills; analytical thinking, problem-solving ability, and sound data sense.
• Customer understanding and activation: Understands needs and constraints, defines priorities, and develops proposals that support agreement and action.
• Stakeholder management: Engages relevant stakeholders and combines their expertise to achieve shared outcomes.
• Knowledge creation and sharing: Captures and shares practical lessons to support repeatable execution.
• Manages ambiguity, maintains direction, and works across functions to implement strategic plans.
• Role model for Amgen's Values.

Apply now for a career that defies imagination.

In our quest to serve patients above all else, Amgen is the first to imagine, and the last to doubt. Join us.

careers.amgen.com

Equal Opportunity Statement

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges. Please contact us to request an accommodation.

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