Job detail for A4 Workplace Officer

Are you someone who thrives in a fast-paced, dynamic environment? Do you enjoy building strong relationships, and being the go-to person for a wide range of internal and external stakeholders?

An exciting opportunity has arisen to join Social Security Scotland’s Place Services branch as a Workplace Officer. This is  a key role that supports the day-to-day operations of our workplace, helping to create a positive and productive environment for colleagues and clients across the organisation. If you're a confident communicator, a team player, and someone who is highly organised and proactive, we’d love to hear from you.

Place Services is responsible for managing the central estate of Social Security Scotland, overseeing travel management arrangements, and coordinating the management of our national spaces. The branch is structured into four main reporting lines: Operations, Strategy, Property, and Protective Security.

This is a hands-on, varied role that plays a vital part in ensuring our workplace runs smoothly, safely, and efficiently. As a Workplace Officer, you’ll be part of a supportive and proactive team delivering day-to-day workplace services across our central estate. This includes such as Front of House, distribution, travel, and accommodation support.

You’ll be expected to use your initiative and sound judgement to provide high-quality, practical support, both independently and as part of a team. The role involves regular interaction with a wide range of stakeholders, including staff, visitors, suppliers, and service providers. You’ll also contribute to maintaining a safe and secure working environment, including supporting emergency protocols and fire safety procedures.

Please note, there is a degree of manual handling in the role, for which training will be provided.

Opportunities for professional development, including Institute of Workplace and Facilities Management (IWFM) learning may be offered to support your career growth.

This is an on-site role, based in the office four days per week, with the expectation to participate in an on-call rota to provide workplace support outside of core hours when required. Operating on a rota structure, the expectation is that there would be at least one 7:00 am start in the week and at least one 4:30 pm finish. The successful candidate will be required to be in the office 5 days per week for between 3 – 6 months until training has been completed.

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• Research and develop operational processes to enhance service performance and remain compliant with changes in legislation and other statutory requirements.

• Ensure the operation of the central estate and travel arrangements remain compliant with established operational policy, legislation and other statutory requirements.

• Undertake workplace tasks to ensure that the central estate remains set up to support organisational activity; including making adjustments to office / desk set up, meeting / training room set up, and replenishing stationery supplies.

• Reception duties including dealing with colleagues, members of the public, building visitors, and other parties visiting our central estate, ensuring that physical security policy is adhered to at all times.

• Distribution duties to ensure that colleagues and business areas have required equipment at home and in our national spaces.

• Operational travel management duties in line with travel management policy; including pool car bookings and maintenance.

• Manage external service providers to ensure that planned and unplanned facility management activity is undertaken effectively, to optimise the operating environment for colleagues, business areas, and stakeholders.

Success Profiles

We use an assessment framework called ‘Success Profiles’ which lists the elements we test and provides detailed descriptions of each. Find out more about the framework here.

For this post, the following Success Profile elements will be assessed:

Experience:

1. Good knowledge of Outlook, Microsoft Word, and Excel.

Behaviours:

• Working Together - Level 1
• Managing a Quality Service - Level 1
• Communicating and Influencing - Level 1

You can find out more about Success Profiles Behaviours here.

How to Apply

Apply online, providing a CV and a Supporting Statement (of no more than 500 words) which provides evidence of how you meet the Success Profiles above. Both the CV and the Supporting Statement provided will be assessed against the criteria for the role.

Artificial Intelligence (AI) tools can be used to support your application, but all statements and examples provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, and presented as your own) applications will be withdrawn and internal candidates may be subject to disciplinary action.

Please see our candidate guidance for more information on acceptable and unacceptable uses of AI in recruitment.

If invited for further assessment, this will consist of a face-to-face interview and assessment in the form of a presentation. These will be assessing the Success Profiles detailed above.

We aim to provide feedback on request. However, if we receive a large number of applications it may not be possible for us to provide specific feedback on your application. We will provide feedback on request to candidates who attend an interview/assessment.

Information Session

We will be hosting an online candidate information session to provide you with information about the application and interview process, as well as further information on the role and team.

The session will be held on Thursday 24th September 11.00 am - 12.00 noon

Please join us using the link below:

Join The Meeting Now

Expected Timeline (subject to change)

Sift – 6th to 8th October 2026

Interview – week commencing 19th October 2026

Location – In Person in Dundee

Reserve List

In the event that there are more successful candidates than posts available, a reserve list will be kept for up to 12 months.

Security Checks

This post requires the successful candidate to clear additional National Security Vetting clearance before a start date can be offered. Further information regarding National Security Vetting clearance can be found here - United Kingdom Security Vetting: Applicant - GOV.UK (www.gov.uk)

About Us

Social Security Scotland is an Executive Agency of the Scottish Government. Our benefits help people from all walks of life in Scotland. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles. We are committed to recruiting a diverse workforce that is representative of the clients we serve. Find more about us here.

We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more about what we offer.

As part of the UK Civil Service, we uphold the Civil Service Nationality Rules.

Working Pattern

Our standard hours are 35 hours per week and we offer a range of flexible working options, depending on the needs of the role. We embrace a hybrid working style where all colleagues will spend time in either our Glasgow or Dundee offices. As a Workplace Officer, there is an expectation of a minimum 4 days per week in your assigned location however role specific attendance will be discussed and agreed with successful candidates. Full attendance in the office will be required during training. This role will be based at Agnes Husband House, Dundee.

If you have specific questions about the role you are applying for, please contact us.

Equality Statement

Social Security Scotland are committed to equality and inclusion, and we aim to recruit a diverse workforce that reflects the population of our nation.

Social Security Scotland are a Disability Confident Employer. We will consider and implement any reasonable adjustments you may require throughout the recruitment process and during the course of your employment, should you be successful in securing a post. If you feel you may require assistance with any part of our recruitment process, please contact us at Recruitment@socialsecurity.gov.scot.

Find out more about our commitment to diversity and how we offer and support recruitment adjustments for anyone who needs them.

Further Information

This role is only available to permanent civil servants who are currently employed by Social Security Scotland, the broader Scottish Government or Common Citizenship agencies.

Find out more about our organisation, what we offer staff members and how to apply on our Careers Website.

Read our Candidate Guide for further information on our recruitment and application processes.

The successful candidate will be expected to remain in post for a minimum of 3 years unless successful in gaining promotion to a higher Band or Grade.

If you experience any difficulties accessing our website or completing the online application form, please contact the Resourcing Team via recruitment@socialsecurity.gov.scot

Apply before 23:55 on Monday 5th October 2026

Contact Name - Resourcing Team

Contact Email - recruitment@socialsecurity.gov.scot