Job detail for Customer Excellence Associate - Lipe Ops

Do you want to change the world?

At Cabify, we believe a new form of urban mobility is possible. An ecosystem that allows for fewer private cars on the streets, more sustainable vehicles, and more efficient routes.

Cities where streets are designed by and for people, not for cars. Products and services that, through sustainable and efficient mobility alternatives, generate economic, social, and environmental value.

And it's not just that we believe in it; we work our magic to make it possible. If you share the same purpose with us, keep reading because… This is the place for you!

About the role:

In the Customer Support team, we work to make our value proposition a reality through a safe, reliable, and excellent service for all our users. To achieve this, we need people who are passionate about providing memorable, decisive, and empathetic experiences, always with a focus on efficiency, scalability, and continuous improvement.

How will you help us fulfill our mission?

• Drive operational efficiency through the strategic use of our tools and channels, ensuring compliance with area KPIs with traceability, order, and quality in every interaction.
• Correctly record all interactions and tasks assigned during your workday, according to established protocols and processes.
• Provide effective, practical, and solution-oriented responses, with a focus on exceeding user expectations in every contact.
• Comply with key protocols, policies, and regulations (such as data protection and anti-fraud guidelines), ensuring a secure service aligned with our ethical standards.
• Manage time with a service-oriented mindset, operating within the SLAs established for each channel (Inbound, Outbound, Backoffice) and maintaining a high level of quality and productivity.
• Report any incident or deviation that affects the operation in a timely manner, actively collaborating in the activation of contingency plans when necessary.
• Detect opportunities for improvement that generate an impact on the service.

What we are looking for

• Minimum 1 year of experience in customer service, call center, or claims management.
• University student in the final semesters (preferably in Administration, Business, or related fields).
• Proactive and decisive attitude, with a desire to drive change and a results-oriented mindset.
• Ability to work autonomously, organized, and with a sense of urgency.
• Intermediate knowledge of Google Workspace tools.
• Knowledge of platforms such as Zendesk or similar.

Now for the good stuff:

We are a team full of happy and motivated people. Flexibility, a great environment, growth, and impact are guaranteed! Cabify comes loaded with benefits for you to enjoy on your journey with us:

🎉Fun events to enjoy with your team.

🏥Private health and oncology insurance 100% covered.

💸Monthly credit to test our Cabify App.

👩🏽‍🎓Personal and professional development programs.

🖥️ Work equipment so you can develop all your talent.

Join us!