Job detail for Operations Co-Ordinator

Company Description

Version 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft, AWS, Oracle, Red Hat, OutSystems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services.

We’re an award-winning employer reflecting how our employees are at the very heart of  what we do:

• UK & Ireland's premier AWS, Microsoft & Oracle partner

• 3300+ strong, €350/£300m revenue business

• 10+ years as a Great Place to Work in Ireland & UK

• Best Workplace for Women in the UK & Ireland by GPTW

• Best Workplace for Wellbeing in the UK by GPTW

We’re a core values driven company, we hire people who share our values, and we reward those who display and foster them, it’s deeply embedded within our DNA. Invest in us and we’ll invest in you!.

Job Description

Group Operations within Version 1 is seeking an experienced and results-driven Operations Coordinator to join our team.

The role plays a critical part in ensuring the smooth and effective running of multiple Practices. As a key member of the Shared Operations Team, you will be responsible for coordinating operational processes, systems, reporting and data governance, providing the insight, structure and support needed to drive operational excellence and business performance.  You will also be expected to follow and adhere to established standard operating procedures (SOPs), while identifying opportunities to enhance and improve them where appropriate.

We are looking for an organised, detail-oriented and solution-focused individual who thrives in a fast-paced environment and is motivated by delivering real value. The successful candidate will possess strong commercial awareness, a passion for data and a keen eye for accuracy, while building effective relationships across a wide range of teams and stakeholders. They will have a proven track record of driving outcomes, coordinating activities and getting things done, even where they do not have direct ownership or authority over the resources involved.

Key :

Kantata & Operational Administration

• Own and coordinate Kantata, our centralised timesheet and resourcing tool, including:

• Coordinating ownership of new proposals through CRM synchronisation.

• Managing timesheet administration and follow-up.

• Working closely with Operations Business Partners (OBPs) to ensure monthly forecasts are in place and accurately maintained.

• Processing end-of-tenure leavers.

• Triggering new hire requests (ESRs).

• Maintaining system hygiene and following up on missing business units, unbuilt proposals and other items identified by the Kantata team.

• Ensure key operational data is maintained, reviewed and understood accurately and on a timely basis.

Financial & Commercial Data

• Develop a strong understanding of the financial and commercial drivers within Practice forecasts.

• Monitor and maintain recurring revenue information, ensuring contract data is accurate and revenue is appropriately captured.

• Monitor project resourcing, including available talent and external hiring requirements.

• Monitor individual and team chargeability and understand the key drivers behind week-on-week fluctuations.

• Track and report contractor utilisation on a monthly basis.

• Prepare regular reports and provide meaningful insights and key information to support the Leadership Team.

Governance, Compliance & Reporting

• Support compliance reporting across areas including ITIL, Cyber Essentials, phishing awareness and vulnerability communications.

• Support the tracking and governance of operational actions, ensuring appropriate follow-up and closure.

• Own and/or attend key meetings across the week, ensuring minutes, actions and follow-ups are accurately documented and progressed.

Process Improvement & Automation

• Continuously identify opportunities to improve processes and procedures within the Practice and across the wider organisation.

• Collaborate regularly with counterparts across the business to promote consistency and a single way of working.

• Identify opportunities to automate operational processes and drive automation where practical and beneficial.

• Proactively identify issues and work with relevant stakeholders to develop and implement solutions.

General Operations Support

• Provide general administrative and operational support to the Practice as required.

• Manage multiple priorities effectively, ensuring tasks and activities are completed accurately and within agreed deadlines.

• Build strong working relationships with Practice Leads, Delivery Managers and other stakeholders across the business.

Qualifications

Skills, Experience & Qualifications

• At least 5 years' experience in similar operations, coordination or practice support role.

• Strong analytical skills with a genuine interest in working with data, understanding trends and identifying the drivers behind the numbers.

• Strong attention to detail and a high level of accuracy.

• Good commercial awareness and numerical acumen. A financial background is desirable but not essential.

• Comfortable working with Excel at an intermediate level, including lookups and pivot tables.

• Highly organised, with the ability to manage multiple priorities and deliver against deadlines.

• Strong ownership and accountability, with a proven ability to follow tasks through to completion.

• Proactive and solution-focused, with the confidence to identify issues and initiate appropriate action.

• Collaborative approach, with the ability to bring the right people together to resolve issues and drive outcomes.

• Excellent communication and interpersonal skills, with the ability to build effective relationships across different teams and levels of the organisation.

• Discreet and trustworthy, with the ability to handle sensitive and confidential information appropriately.

• Comfortable working in a fast-paced environment and adapting to changing priorities.

• Professional and ethical approach, aligned with Version 1's core values.

Additional Information

Why Version 1?

At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing, professional growth, and financial stability.

• Share in our success with our Quarterly Performance-Related Profit Share Scheme, where employees collectively benefit from a share of our company's profits

• Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme

• Flexible/remote working, Version 1 is tremendously understanding of life events and people’s individual circumstances and offer flexibility to help achieve a healthy work life balance

• Financial Wellbeing initiatives including; Pension, Private Healthcare Cover, Life Assurance, Financial advice and an Employee Discount scheme

• Employee Wellbeing schemes including Gym Discounts, Bike to Work, Fitness classes, Mindfulness Workshops, Employee Assistance Programme and much more. Generous holiday allowance, enhanced maternity/paternity leave, marriage/civil partnership leave and special leave policies

• Educational assistance, incentivised certifications, and accreditations, including AWS, Microsoft, Oracle, and Red Hat

• Reward schemes including Version 1’s Annual Excellence Awards & ‘Call-Out’ platform.

• Environment, Social and Community First initiatives allow you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion and belonging schemes.

And many more exciting benefits… drop us a note to find out more.

Version 1 is an equal opportunities employer.

We are committed to building a diverse, inclusive and respectful workplace where everyone feels valued and able to thrive. We welcome applications from people of all backgrounds, identities and lived experiences, and we value the different perspectives people bring including those shaped by disability and neurodiversity.

We want every candidate to have a positive and accessible recruitment experience. If you need reasonable adjustments at any stage of the process, please contact your recruiter at Version 1. We will consider all requests carefully, respectfully and confidentially.

Video links:

https://www.youtube.com/watch?v=F_d3ELTH5zo