Job detail for Implementation Lead - Innovation Success

Implementation Lead - Innovation Success (M/F)

(Massy - France)

Founded in 2000, Ivalua is a global leader in cloud-based procurement management solutions.

OUR COMPANY

At Ivalua, we are a global community of experts convinced that digital transformation makes supply chains more sustainable and resilient, while improving collaboration with suppliers.

And we achieve this through our cloud-based spend management platform, which enables hundreds of major brands to manage their spending and suppliers while optimizing their profitability, ESG performance (Environment, Social and Governance), reducing risks and improving their productivity.

Driven by our passions and nourished by our shared ambitions, we equip ourselves to meet challenges and create impactful experiences for our customers and partner ecosystem, while giving meaning to our teams.

Learn more on www.ivalua.com. Follow us on LinkedIn

THE OPPORTUNITY:

CONTEXT:

Our team is dedicated to the seamless implementation and long-term success of product innovations through early-stage collaboration and proactive product optimization. We thrive on a culture of teamwork, dynamism, and a shared enthusiasm for driving excellence in everything we do. Join us and be part of a team that values innovation, continuous learning, and customer satisfaction.

Our team is dedicated to the seamless implementation and long-term success of product innovations through early-stage collaboration and proactive product optimization. We thrive on a culture of teamwork, dynamism, and a shared enthusiasm for driving excellence in everything we do. Join us and be part of a team that values innovation, continuous learning, and customer satisfaction.

ROLE:

At Ivalua, we are currently looking for an Implementation Lead for our Innovation Success team within the Professional Services department. You will report to the Head of Professional Services and participate in the deployment of innovations, product improvement and support.

WHAT YOU WILL DO WITH US:

Key :

Innovation Deployment:

• Successfully deploy innovations with customers within allocated budgets and timelines.
• Evaluate and consolidate innovations based on optimization opportunities identified with customers, distinguishing product-related issues from project-related ones. Ensure that innovations are fully optimized and robust before wider deployment, addressing all possible improvements discovered during evaluation.
• Contribute to the development of Ivalua add-ons by delivering high-quality deliverables through peer reviews.

Continuous Product Improvement:

• Lead "Solution Optimization and Adoption" initiatives with customers to proactively assess and improve implementation quality.
• Develop and implement best practices based on lessons learned from previous innovations and deployments. Capture and integrate insights to enhance future processes and innovations. Develop and implement best practices based on lessons learned from previous innovations and deployments. Capture and integrate insights to enhance future processes and innovations.
• Create and disseminate materials for internal and partner communication, and provide content to Services Ops for enablement sessions.

Ivalua Solution Expertise:

• Propose scalable and long-term solutions by demonstrating comprehensive knowledge of products and business.
• Develop both technical and business skills required to lead missions (SQL, IVA Gen AI, Ivalua configuration, certifications).
• Actively participate in the community by responding to customer and partner requests, publishing experience feedback and sharing implementation successes regarding new feature versions.

Project Knowledge and Support:

• Contribute to the creation and maintenance of the customer knowledge base.
• Demonstrate in-depth knowledge of customer implementations within the assigned scope.
• Promote innovation and configuration best practices to foster the success of our customers and optimize solution deployment.

YOUR PROFILE

If you have the experience and strengths below, this role could be for you:

Skills and Experience:

• Minimum 5 years of experience in product management and solution deployment

• Proven experience in project management and solution deployment.

• Product-oriented

• Strong analytical and problem-solving skills

• Excellent communication skills

• Customer-centric approach

• Knowledge and Experience with Agentic AI:

• Understanding of AI Agent Architectures (e.g., planning, memory, tool usage) and their practical applications in customer environments.

• Ability to map customer processes to potential AI Agent workflows and define necessary inputs/outputs.

• Familiarity with operational considerations for deploying autonomous or semi-autonomous AI solutions.

• Some travel (25%)

Soft Skills:

• Engineering degree (BE/BTech) or Master's in Computer Engineering, Computer Science, or a closely related field or foreign equivalent. A background in procurement will be an additional advantage.
• PMP certification or equivalent.
• Experience in integrating specialized tools or APIs with AI agents to enhance their capabilities
• In-depth understanding of procurement and supply chain management.
• Industry-specific business knowledge.

WHAT COMES NEXT

If your application matches the desired skills for this role, our recruitment team will contact you to schedule an initial phone conversation. Take a step further towards achieving your goals - apply today!

A dedicated recruiter will guide you at each stage of the recruitment process. We are here to support you!

Our recruitment process is designed to assess your skills through a series of personalized interviews with our teams. Interviews will take place virtually and in person at our offices.

WHAT YOU WILL FIND AT IVALUA

• A "Hybrid" model (3 days on-site, 2 days remote),
• We are a team driven by the desire to push the boundaries of product and technological innovation,
• Privately held company in constant growth,
• A stable and profitable company,
• Every week, the opportunity to get together over a meal provided by the company,
• Thrive by pursuing your goals through a powerful team spirit, conducive to creativity and productivity,
• Unlock your professional potential through our training and career development program,
• Join a dynamic and international team of experts in their fields, and collaborate with people passionate about their work and guided by a shared vision,
• Experience an inclusive work environment open to diversity, where your contribution will be appreciated and valued,
• Participate in numerous events organized by the company (sports competitions, musical events and team building),
• Highly regarded by its employees, Ivalua has been named by Comparably (https://www.comparably.com/companies/ivalua):

Driven by our differences - Your energy is our strength!

United by our values, we celebrate diversity and equity in all their forms to build an inclusive work environment. To help our customers make their supply chains more efficient, sustainable and resilient, we rely on our international teams with diverse backgrounds, skills and perspectives. We believe in equal opportunities and diversity as drivers of innovation, fostering a spirit of inclusivity, a productive and pleasant work environment, and offering fulfilling career prospects for all Ivaluans.

Explore Ivalua culture - watch this video to learn more!

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