Job detail for Product Designer - Content Design

Company Description

Experian is a global data and technology company that powers opportunities for people and businesses around the world. We operate in diverse markets, such as financial services, healthcare, automotive, agribusiness, insurance, among others. Experian invests in people and new advanced technologies to unlock the power of data. We have an incredible team of 25,200 employees in 32 countries.

Our uniqueness is valuing yours. Experian's people-centric, inclusive, and purpose-driven culture is recognized by numerous awards—including World’s Best Workplaces™ 2025 (Fortune's Top 25 global) and Great Place To Work™ in 26 countries, among others. Check out Experian Life on social media or explore our careers site to understand why. Experian is also proud to be an equal opportunity employer and an affirmative action employer.

Job Description

We are looking for a person to work as a Product Designer - Content Design in the Experian Consumer Services (ECS) unit, integrated into the Design Ops structure and working closely with product teams. The position will focus on defining content and communication for the digital experience, ensuring clarity, consistency, and relevance for the consumer.

• Partner with Product Designers, Product, Research, Marketing, and other areas to define content for digital experiences.
• Transform complex product needs into clear, objective, useful content tailored to different consumer profiles.
• Contribute to defining the content strategy for user journeys, considering context, intent, tone of voice, and user needs.
• Develop and evolve Content Design standards, contributing to language consistency and solution reuse.
• Participate in discovery, problem definition, prototyping, testing, and content validation with users.
• Influence product decisions from a content and experience perspective, collaborating with other Design disciplines.

Qualifications

• Solid experience in Content Design, UX Writing, Content Strategy, or related disciplines, preferably in digital products and services.
• Mastery of language principles for interfaces, content architecture, microcopy, interaction design, and user-centered communication.
• Ability to transform complex topics into simple, clear, inclusive, and action-oriented experiences and content.
• Experience in research, testing, and content validation, using evidence to guide decisions and iterate solutions.
• Excellent collaboration and influence in environments, with the ability to work closely with Product Design, Product, Technology, Research, and Business.

Additional Information

Serasa Experian is much more than you imagine. With the purpose of creating a better future by expanding opportunities for people and businesses, in Brazil we are more than 4,000 people working in diverse teams and specialties. Here, every skill and diversity complements each other and you can work on what you love most. We are committed to building an inclusive culture and an environment where people can balance their careers with their personal commitments and interests, prioritizing well-being.

We are dedicated to being one of the best and most innovative companies to work for in the country, enabling incredible experiences and careers for our people. Our strong people-first approach is recognized externally through various market certifications: we have been awarded by Great Place To Work™ in 24 countries and by the international Top Employers certification, in addition to being recognized as one of the best companies for young professionals and having a 4.6 rating on Glassdoor. Each recognition indicates that we are on the right path, providing an increasingly better work environment for our talent.

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