Job detail for Customer Operations Trainee

🚀 We are looking for our new Customer Operations Trainee!

At Cabify, we believe a new form of urban mobility is possible. An ecosystem that allows for fewer private cars on the streets, more sustainable vehicles, and more efficient routes.

Cities where streets are designed by and for people, not for cars. Products and services that, through sustainable and efficient mobility alternatives, generate economic, social, and environmental value.

And it's not just that we believe in it; we work our magic to make it possible. If you share the same purpose with us, keep reading because… This is the place for you!

About the team

You will be part of a key area responsible for making Cabify's value proposition a reality, providing all our audiences with a safe, reliable, and excellent service. You will be part of a passionate team that designs and executes high-value-added customer service and management processes in an efficient, scalable, and sustainable way.

• Support the registration, creation, and updating of customer information in billing, payment, and collection systems, ensuring correct data traceability.
• Provide support in handling inquiries and requests from corporate clients related to billing, payment processes, account blocking, or other operational issues, channeling and escalating cases that require it.
• Support the correct and timely handling of various internal and external communication channels, following established protocols and guidelines.
• Collaborate in the preparation and updating of accounting reports associated with customer billing.
• Perform document entry and follow up on invoice registration in internal and client systems, supporting re-billing processes when applicable and upon validation by the responsible team.
• Provide administrative support in monitoring collection portfolios and payment commitments, under the supervision of the team in charge.
• Manage operational tickets (Inbound, Back Office) according to defined SLAs, maintaining standards of quality, order, and productivity.
• Report any incident, deviation, or alert that may impact the operation in a timely manner.
• Comply with protocols, internal policies, and current regulations (data protection, anti-fraud guidelines, and ethical standards), ensuring service aligned with the company's values.

What we are looking for

• Desirable experience in customer service, call center or claims management, billing assistant, payment and collection manager, etc.
• University student in the final semesters (preferably in Accounting, Administration, Business, or related fields).
• Proactive, solution-oriented attitude with a focus on results.
• Intermediate proficiency in Office tools.
• Knowledge of platforms such as Zendesk or similar.
• Ability to work autonomously, organized, and with a sense of urgency.

Now for the good stuff:

We are a company full of happy and motivated people... and we don't want that to change! Here are some reasons why you will love being part of the Cabify family.

🤸 Flexible schedule and way of working!

🔋Recharge Day: the third Friday of the month off!

🎉Fun events to enjoy with your team

🏥FOLA insurance

💸Monthly credit to test our Cabify App

👩🏽‍🎓Personal and professional development programs

Join us!