Job detail for Renewal Manager

About Us:

We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.

This position is located in Pune. You'll be working in a major tech center of Pune, India. Across the globe, our Centers of Energy serve as hubs where we accelerate productivity and collaboration, inspire creativity, and cultivate a culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.

To learn more about life at LogicMonitor, check out our Careers Page.

What You'll Do:

LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise.

Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row!

The Renewals Manager is responsible for in-quarter renewals/SaaS contracts and works directly with the LogicMonitor Customer Success and Sales teams to ensure timely delivery of quotes to the customer and securing PO and signature from customers and channel partners. They will also need to be able to identify growth opportunities within their customer base and work with sales to close these opportunities efficiently.  They must be a self-starter, pro-active and have excellent verbal and written communication skills as well as able to understand the software sales cycle and procurement processes.

Here's a closer look at this key role:

• Track an accurate renewal/SaaS list by quarter, account, rep and territory.

• Prepare and send renewal quotes to customers.

• Weekly follow-up on deals, negotiation, closing.

• Track all quotes and emails in Salesforce.com.

• Ensure Purchase Orders/Contracts are processed before previous contract expires.

• Work closely with LogicMonitor Finance and legal teams to ensure timely completion and closure of contracts.

• Forecast renewals on a weekly basis with the Customer Success leadership.

• Forecast risk/churn on a weekly basis to ensure accurate forecasting for the business.

• Build trust and relationships with our customers

• Proactively identify customer dependencies, keeping ahead of potential blockers and driving renewals to on-time closure

• Dig in with customers to identify an areas of growth potential

• Work with sales to support any potential growth deals

• Forecast growth opportunities on a weekly basis

• Price out and quote growth opportunities

• Close and deliver on growth deals

• Achieve established retention goals

What You'll Need:

• Bachelor's Degree required

• 2+ years of quoting and negotiation experience

• 1-2 years of software renewals experience preferred

• Demonstrated ability to follow and improve processes in dynamic environments

• Experience with high volume account management - Process oriented with strong attention to detail, effective organizational, multi-tasking and time management skills

• Proficiency in Salesforce or similar CRM tools

• Ability to grasp and navigate business practices related to Sales and Customer Success

• Quoting experience with strong numeracy skills

• Experience working with technical customer personas

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LogicMonitor is an Equal Opportunity EmployerAt LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We’re committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best.

For us, equal opportunity means fostering a truly inclusive culture where everyone has the chance to grow and succeed. We don’t just open doors; we invite you to step through and be part of something bigger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Notice Regarding Use of AI in Hiring

We use artificial intelligence tools to assist with reviewing job applications, such as matching skills and experience to job requirements. These tools support, but do not replace, human review. All hiring decisions are made by our recruiting and hiring teams. You may opt out of AI processing at any time, and your application will still be reviewed. To opt out, please contact us at opt.out@logicmonitor.com.

By submitting your application, you acknowledge this notice.

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Our goal is to ensure an accessible and inclusive experience for every candidate.

If you need a reasonable accommodation during the application or interview process under applicable local law, please submit a request via this Accommodation Request Form.

Know your rights: workplace discrimination is illegal. Please click here to review LogicMonitor’s U.S. Pay Transparency Provision.