Job detail for Customer Success Analyst

Company Description

Experian is a global data and technology company that powers opportunities for people and businesses around the world. We help redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics, and software. We also assist millions of people in achieving their financial goals and help them save time and money.

We operate in a variety of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many other industrial segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people in 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Job Description

We are looking for a Customer Success professional to ensure adoption, engagement, and value generation for clients through a consultative and strategic approach. The goal is to strengthen relationships with the portfolio, drive results, and identify business expansion opportunities.

• Conduct onboarding training on contracted products and solutions

• Adapt training and approaches according to the profile, needs, and maturity of each client

• Understand the client's business and their main pain points

• Identify and develop expansion opportunities (upsell and cross-sell)

• Suggest improvements in product usage

• Conduct periodic contacts (strategic follow-ups)

Qualifications

• Previous experience in Customer Success, Account Management, or commercial areas
• Excellent communication and ability to conduct strategic conversations with clients
• Consultative and results-oriented profile
• Organization and discipline

Additional Information

Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Experian Careers - Creating a better tomorrow together

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