Job detail for CRM Sales Executive

Company Description

As the "AI platform for business transformation," ServiceNow provides the "ServiceNow AI Platform" that connects all AI, all data, and all workflows into one, helping 85% of Fortune 500 companies work smarter, faster, and better. It all started when engineer Fred Luddy wrote code to automate tedious tasks for his colleagues. It is said that one colleague was so moved they were brought to tears. This event inspired Fred to create a company dedicated to "freeing everyone from mundane tasks so they can focus on meaningful work."

We are building an "AI-native" culture where the power of technology and people are both fully realized, and our journey has only just begun. Won't you join us in creating a future where AI works for people?

Job Description

The CRM Sales Executive is a sales role that drives the market success of ServiceNow's CRM. These products feature a wide range of business functions built on the ServiceNow AI Platform, including sales management, CPQ, order management, customer service management, and field service management. Under the slogan "CRM built to finish the work," these are powerful workflow products that are AI-native and capable of "solving" every customer request and inquiry.

You will be responsible for the following tasks to achieve quarterly and annual sales targets in your assigned accounts and/or territory:

• Formulate sales strategies for your assigned territory (including creating target company lists and developing sales plans).
• Set up and conduct executive meetings with management and CxOs. Work closely with solution consultants and relevant teams to provide demonstrations showcasing ServiceNow's CRM solutions.
• Deeply understand customers' current and future CX/sales and service transformation roadmaps, and promote the utilization of the ServiceNow platform as a trusted advisor.
• Work closely with core sales teams (Account Executives, Solution Consultants, Leadership) and other solution areas to provide CRM solutions to customers and prospects.
• Collaborate with assigned Account Executives and Solution Consultants to deliver CRM solution proposals directly to prospects, existing customers, partners, and at industry events and seminars.
• Support ServiceNow partner channels in your territory to realize the best possible experience for customers.
• Share strategies for customer success with customer-facing teams and promote the standardization and efficiency of platform presentations and value propositions.
• Sales enablement for the sales and partner ecosystem.
• Identify prospects and generate new business and continuous revenue streams in environments with limited support from inside sales.
• Manage the sales process and close deals.
• Continuous account management aimed at improving customer satisfaction and generating additional revenue.

Qualifications

To be successful in this role, we are looking for individuals with the following experience and skills:

• Experience thinking and acting practically or critically about how AI can be incorporated into business processes, decision-making, and problem-solving (e.g., utilizing AI tools, automating workflows, analyzing AI-driven insights, exploring the impact of AI on your own job function or industry).
• 7+ years of experience as an Account Executive or specialized solution sales lead, driving the acquisition of high-level enterprise solutions.
• Experience in solution sales (experience with CRM/CX/CCaaS vendors is preferred).
• Understanding of business processes related to CRM or CX solutions.
• Ability to perform in a fast-paced, growing environment with tight deadlines.
• A mindset of going above and beyond to win in the market, even in highly competitive environments.
• Communication skills to convey complex information clearly to various audiences, both in writing and verbally.
• Ability to build strong business relationships with C-level executives at customer organizations, as well as with people in internal and external ecosystems.
• Excellent communication and presentation skills in both Japanese and English.
• Strong interest in product evolution and the strategic mindset and proactivity to collaborate with the product development team at our U.S. headquarters.
• Ability to travel domestically.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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