Job detail for Customer Experience Specialist (Medical Representative)

Job Title: Customer Experience Specialist

• Location: Mexico City, Mexico
• Grade: L1
• Hiring Manager: Quetzalcoatl Ríos
• Work Model: Hybrid

About the Job

As a Customer Experience Specialist within our Cardiometabolic team, you will generate demand for products by promoting them during medical visits in accordance with company strategies, contributing to the achievement of market share.

Join the team that is transforming the way healthcare is provided for chronic and specialized conditions around the world. In General Medicines, you will help generate meaningful results in diabetes, transplant, and immunology, with the scale and urgency that patients deserve.

About Sanofi:

We are an R&D-driven and AI-powered company committed to improving people's lives and delivering compelling growth. Our deep understanding of the immune system and innovative pipeline allows us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we pursue the miracles of science to improve people's lives.

Key :

• Medical promotion and persuasion: Visit physicians and pharmacies with technical-scientific mastery of the products, using the sales model and channel orchestration to achieve prescriptions and market positioning.
• Visit planning and coverage: Develop and maintain a logical work plan per cycle, ensuring coverage and frequency of medical visits, as well as updating the medical directory and hospital census according to targeting and SFE guidelines.
• Management of promotional resources: Efficiently manage assigned resources (medical samples, promotional materials, digital tools, vehicle, etc.) in accordance with Sanofi's internal policies and Compliance guidelines, maximizing return on investment.
• Performance reporting and analysis: Report activities performed daily and analyze available audits monthly (LAD Dashboard, Close Up, Adoption Ladder, among others) to identify deviations and implement corrective actions.
• Participation in events and cycle meetings: Actively participate in cycle meetings and in the organization of scientific events (in-person, hybrid, or digital), contributing ideas and solutions to achieve objectives.
• Competitive intelligence: Identify, analyze, and report the strategic activities of the competition to support commercial decision-making.
• Compliance with policies and HSE: Know and apply Sanofi's values, policies, and Health, Safety, and Environment (HSE) regulations, with an emphasis on road safety and timely reporting of incidents/accidents.

About You

• Experience: 1 to 3 years of experience as a sales representative. Experience in Diabetes and/or Cardio lines in institutional or government settings is desirable.
• Soft and technical skills: Sales techniques, Office proficiency; knowledge of anatomy, physiology, products, competition, and pathologies related to the business line is desirable.
• Education: Bachelor's degree. Desirable: Nutrition and/or degree in Chemical-Biological Sciences, Medical Sciences.
• Languages: English is desirable.

Why Choose Us

• Bring the miracles of science to life alongside a supportive, future-focused team.
• Discover endless opportunities to develop your talent and advance your career, whether through a promotion or a lateral move, locally or internationally.
• Enjoy a well-designed and thoughtful benefits package that recognizes your contribution and boosts your impact.
• Help shape the future of care for chronic and complex diseases such as T1D, type 2 diabetes, transplants, and cardiovascular diseases.
• Make a significant impact on a global scale: our medicines reach more than 100 million people each year.
• Be part of a simpler, digital- and AI-driven organization that is rethinking the way we work and relate to the world.

Pursue Progress. Discover the Extraordinary.

Join Sanofi and enter a new era of science - where your growth can be as transformative as the work we do. We invest in you to go further, think faster, and do what has never been done before.

You will help push boundaries, challenge conventions, and build smarter solutions that reach the communities we serve. Ready to pursue the miracles of science and improve people's lives? Let's pursue Progress and Discover the Extraordinary – together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. Watch our ALL IN video and check out our Diversity, Equity, and Inclusion actions at sanofi.com!

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!