Job detail for Clinical Research Interface Manager

Company Description

Genomics England is a global leader in enabling genomic medicine and research, focused on creating a world where everyone benefits from genomic healthcare. Building on the 100,000 Genomes Project, we support the NHS’s world-first national whole genome sequencing service and run the growing National Genomic Research Library, alongside delivering numerous major genomics initiatives. By connecting research and clinical care at national scale, we enable immediate healthcare benefits and advances for the future.

Our mission is to provide the evidence and digital systems so that by 2035 genomics could play a role in up to half of all healthcare interactions, whilst securing the UK’s position as the best place to discover, prove and benefit from genomic innovations.

We are accelerating our impact and working with patients, doctors, scientists, government and industry to improve genomic testing, and help researchers access the health data and technology they need to make new medical discoveries and create more effective, targeted medicines for everybody.

Behind the Healthcare and Research outcomes, Genomics England delivers through designing, developing and operating complex healthcare software systems.

We're on the cusp of big changes with the real prospect of genomics becoming the fabric of everyday healthcare through the lifetime – from birth to old age.

Job Description

We are hiring a Clinical Research Interface (CRI) Manager to provide coordination support and management  of the CRI.

The CRI provides a critical link between the Research Network working with data available in the National Genomic Research Library, Genomics England and NHS clinical teams caring for patients.

The role will involve working with the relevant teams at Genomics England and external stakeholders to maximise the impact of genomic findings for participants and patients. This includes returning putative diagnostic findings to the NHS, initiating collaborations between researchers and NHS clinicians to further research and linking participants with potential therapeutic opportunities.

The Clinical Research Interface (CRI) team provides coordination and stakeholder engagement needed to support the return of important research findings into healthcare settings.

As CRI Manager, you will oversee the logistical processes required to support the Diagnostic Discovery pathway and facilitate research collaborations, bringing together researchers, clinicians, diagnostic laboratories, and internal teams.

You will play a key role in building strong partnerships, maintaining high standards of quality and compliance, and helping scientific discoveries make a meaningful difference in patient care.

Everyday include:

• Manage the day-to-day operations of the Diagnostic Discovery pathway, for returning new candidate diagnoses identified to NHS laboratories.
• Manage the day-to-day operations for Clinical Collaboration requests, to facilitate and promote collaborations between researchers and clinicians.
• Liaise with members of the CRI team, Diagnostic Discovery team, and other Genomics England teams across healthcare and research services to resolve complex scenarios, achieve optimal end-to-end support for these workflows and align CRI activities with the wider service.
• Liaise with NHS clinicians and scientists and members of the Research Network to respond to queries and requests, resolve complex situations arising and seek feedback to enable improvements to the CRI pathways and processes.
• Managing consent verification, patient information checks, and laboratory identification to ensure findings can progress safely and compliantly.
• Maintaining tracking systems, reports, and operational documentation to support effective case management and governance.
• Building strong partnerships with researchers, clinicians, laboratory scientists, and other stakeholders to facilitate collaboration and decision-making.
• Ensuring robust governance processes are followed when handling sensitive patient information and research findings.
• Identifying opportunities to improve processes, workflows, and operational efficiency across the pathway.

Skills & experience for success:

• Extensive experience in healthcare, clinical research, life sciences or precision medicine.
• An understanding of genomics, genetics, or biological sciences.
• Experience supporting and developing team members.
• Excellent organisational skills with exceptional attention to detail.
• Ability to manage multiple priorities and deliver high-quality work in a complex stakeholder environment.
• Good understanding of health data, information governance, data privacy, and the management of sensitive patient information.
• Experience producing and maintaining accurate records, reports, and operational documentation.
• Confidence working with workflow, service management, or case management systems such as Jira, ServiceNow, or similar platforms.
• Strong planning, process management, and problem-solving skills.
• Excellent communication and relationship-building skills, with the ability to work effectively across teams.

Qualifications

Master's degree (MSc) or equivalent professional experience.

Additional Information

Salary from: £49,000

Closing date for applications - Friday 16th October at midnight

Being an integral part of such a meaningful mission is extremely rewarding in itself, but in order to support our people, we’re continually improving our benefits package. We pride ourselves on investing in our people and supporting them to achieve their career goals, as well as offering a benefits package including:

• Generous Leave: 30 days’ holiday plus bank holidays, additional leave for long service, and the option to apply for up to 30 days of remote working abroad annually (approval required).
• Family-Friendly: Blended working arrangements, flexible working, enhanced maternity, paternity and shared parental leave benefits.
• Pension & Financial: Defined contribution pension (Genomics England double-matches up to 10%, however you can contribute more if you wish), Life Assurance (3x salary), an Electric Vehicle salary sacrifice scheme and a Give As You Earn scheme.
• Learning & Development: Individual learning budgets, support for training and certifications, and reimbursement for one annual professional subscription (approval required).
• Recognition & Rewards: Employee recognition programme and referral scheme.
• Health & Wellbeing: Subsidised gym membership, a free Headspace account, and access to an Employee Assistance Programme, eye tests, flu jabs.

Equal opportunities and our commitment to a diverse and inclusive workplace

Genomics England is actively committed to providing and supporting an inclusive environment that promotes equity, diversity and inclusion best practice both within our community and in any other area where we have influence. We are proud of our diverse community where everyone can come to work and feel welcomed and treated with respect regardless of any disability, ethnicity, gender, gender identity, religion, sexual orientation, or social background.

Genomics England’s policies of non-discrimination and equity and will be applied fairly to all people, regardless of age, disability, gender identity or reassignment, marital or civil partnership status, being pregnant or recently becoming a parent, race, religion or beliefs, sex or sexual orientation, length of service, whether full or part-time or employed under a permanent or a fixed-term contract or any other relevant factor.

Genomics England does not tolerate any form of discrimination, harassment, victimisation or bullying at work. Such behaviour undermines our mission and core values and diminishes the dignity, respect and integrity of all parties. Our People policies outline our commitment to inclusivity.

We aim to remove barriers in our recruitment processes and to be flexible with our interview processes. Should you require any adjustments that may help you to fully participate in the recruitment process, we encourage you to discuss this with us.

Culture

We have four key behaviours that represent what we would like Genomics England to feel like and the culture we want to encourage, in order for us to achieve our mission. These behaviours help us all work well together, deliver on our outcomes, celebrate our successes and share feedback with each other. You can read about these and other aspects of our culture here Culture | Genomics England

Blended working model

Genomics England operates a blended working model as we know our people appreciate the flexibility that hybrid working can bring. We expect most people to come into the office a minimum of 2 times each month. However, this will vary according to role and will be agreed with your team leader. There is no expectation that people will return to the office full time unless they want to, however, some of our roles require full time on site attendance e.g., lab teams, reception team.

Our teams and squads have, and will continue to reflect on what works best for them to work together successfully and have the freedom to design working patterns to suit, beyond the minimum. Our office locations are: Canary Wharf, Cambridge and Leeds.

Onboarding background checks

As part of our recruitment process, all successful candidates are subject to a Standard Disclosure and Barring Service (DBS) check.  We therefore require applicants to disclose any previous offences at point of application, as some unspent convictions may mean we are unable to proceed with your application due to the nature of our work in healthcare.