Job detail for Product Designer - UX Research

Company Description

Experian is a global data and technology company that powers opportunities for people and businesses around the world. We operate in diverse markets, such as financial services, healthcare, automotive, agribusiness, insurance, among others. Experian invests in people and new advanced technologies to unlock the power of data. We have an incredible team of 25,200 employees in 32 countries.

Our uniqueness is valuing yours. Experian's people-centric, inclusive, and purpose-driven culture is recognized by numerous awards — including World’s Best Workplaces™ 2025 (Fortune's Top 25 global) and Great Place To Work™ in 26 countries, among others. Check out Experian Life on social media or explore our careers site to understand why. Experian is also proud to be an equal opportunity employer and an affirmative action employer.

Job Description

We are looking for a person to work as a Product Designer - UX Research in the Experian Consumer Services (ECS) unit, integrated into the Design Ops structure and working closely with product teams. The position will focus on generating knowledge about consumers and business problems to guide product and design decisions based on evidence.

• Plan and conduct qualitative research and, when applicable, support quantitative approaches to answer relevant product and experience questions.
• Act from the definition of the research problem to the analysis, synthesis, and communication of key learnings.
• Translate research evidence into actionable insights, opportunities, and recommendations for Product and Design.
• Contribute to discovery and problem definition, helping teams understand consumer behaviors, needs, and barriers.
• Structure and share learnings so they can be reused by different teams and products.
• Promote research best practices, ethics, methodological quality, and the appropriate use of evidence in decision-making.

Qualifications

• Solid experience in UX Research, User Research, Consumer Research, or related disciplines, preferably in digital product environments.
• Mastery of qualitative research methods and knowledge of quantitative methods, including interviews, usability testing, surveys, and behavioral analysis.
• Ability to transform business and product questions into clear research plans with appropriate methodology and actionable results.
• Strong analytical and synthesis skills, connecting different sources of evidence to identify patterns, needs, and opportunities.
• Excellent communication and influence, with the ability to present evidence and insights clearly and engage Product, Design, Technology, and other stakeholders.

Additional Information

Serasa Experian is much more than you imagine. With the purpose of creating a better future by expanding opportunities for people and businesses, in Brazil we are more than 4,000 people working in diverse teams and specialties. Here, every knowledge and diversity complements each other and you can work on what you love most; we are committed to building an inclusive culture and an environment in which people can balance their careers with their personal commitments and interests, valuing well-being.

We are very dedicated to being one of the best and most innovative companies to work for in the country, enabling incredible experiences and careers for our people. Our strong people-first approach is recognized externally through various market certifications: we have been awarded by Great Place To Work™ in 24 countries and by the international Top Employers certification, in addition to being recognized as one of the best companies for young professionals and having a 4.6 rating on Glassdoor. Each recognition indicates that we are on the right path, providing an increasingly better work environment for our talent.

#LI-HYBRID

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here