Job detail for Customer Support Associate

Why Cabify?

At Cabify, we believe a new form of urban mobility is possible, transforming cities and improving people's lives. You will be a fundamental part of this mission, connecting thousands of people with efficient and sustainable transport solutions. If you are passionate about making a real impact and being the face of our brand, this is the place for you.

Your team

In Operations, we ensure that the Cabify service runs efficiently and with the highest quality in all markets. We manage driver supply, user demand, and the overall service experience in every city. We are the engine that keeps everything moving, and you will be a key piece in ensuring that every trip is an exceptional experience.

Your mission

Your mission will be to be the first point of contact and the pillar of support for our drivers, ensuring they receive exceptional service that allows them to operate without setbacks and offer the best service to our users.

How will you help us achieve our mission?

• Offer quality support and service to our drivers, both in person at the office and through online channels, resolving their questions and needs efficiently.
• Manage back-office tasks related to documentation, registrations, cancellations, or driver incidents, ensuring correct operations.
• Identify and propose improvements in service processes to guarantee a smooth and satisfactory experience for our driver community.
• Actively collaborate on campaigns and commercial actions aimed at the driver community, fostering their engagement and satisfaction.
• Ensure compliance with internal policies and procedures in all interactions with drivers.

What are we looking for?

• Affinity with our principles: cabify.com/es/sobre-nosotros
• Minimum 3 years of verifiable experience in face-to-face customer service roles, preferably in high-volume environments or in retail and service companies.
• Excellent communication skills, both verbal and written, with the ability to connect and empathize with different profiles of people.
• Proactivity to identify problems, propose solutions, and manage complex situations with autonomy and good judgment.
• Ability to participate in and execute commercial actions or campaigns, with a focus on meeting objectives.
• Familiarity with customer management tools and office software.

What do we offer?

At Cabify, we value your well-being and your development. You will join a dynamic and multicultural team where you will have the opportunity to grow professionally and leave your mark on the mobility of the future. In addition, you will enjoy benefits designed for you.

🔋 Recharge Day

💸 Monthly credit to use on the Cabify App

🏋️ Gym benefit

🎉 Fun events to enjoy with your team

🖥️ Work equipment so you can develop all your talent

Cabify is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all people, regardless of their background, gender, religion, orientation, age, or ability. Join us!