Job detail for Care Ecosystem Activation Mgr

Career Category

Marketing

Job Description

Job Description

The Care Ecosystem Activation Mgr is part of the Marketing department and works with stakeholders in assigned areas and strategic accounts to build and establish care ecosystems that support the treatment of cardiovascular disease.

In this JD, a "care ecosystem" refers to a system centered on the patient that connects healthcare professionals and medical institutions, including patient education and continuous follow-up. In this role, you will support healthcare professionals and medical institutions in developing, improving, and implementing in-hospital care ecosystems tailored to their respective facilities for the treatment of Acute Coronary Syndrome (ACS) and Chronic Coronary Syndrome (CCS), ensuring they are continuously utilized in actual clinical practice.

You will report to the Care Ecosystem Activation Lead and collaborate with Product Managers, Medical, and Sales teams. You will facilitate collaboration across multiple disciplines and facilities, supporting coordination between hospital teams and those responsible for post-discharge care.

You will be responsible for the progress and results of activities in your assigned areas and strategic accounts. You will analyze facility-specific challenges and treatment gaps, and formulate and execute action plans with stakeholders. Additionally, you will evaluate results based on KPIs and share market insights and implementation learnings to drive improvements.

You will foster a shared understanding among stakeholders, facilitate informed decision-making and coordinated execution, and support the continuous operation of the agreed-upon in-hospital care ecosystem.

**Key **

Building the Care Ecosystem

• Collaboration with stakeholders: Facilitate collaboration with various in-hospital stakeholders, including cardiology, nursing, pharmacy, and hospital administration. Support the formation of a shared understanding regarding roles, clinical processes, and coordination methods among relevant disciplines and facilities.

• Continuity of care: Support coordination between healthcare professionals and medical institutions, including patient education and follow-up from admission through post-discharge.

Strategic Account Management

• Challenge analysis and execution planning: Analyze facility-specific challenges and gaps in treatment/clinical processes to identify barriers to care ecosystem implementation. Formulate and execute actionable countermeasures with stakeholders.

• Cross-functional planning: Collaborate with Product Managers, Medical, and Sales to maintain consistency between area plans and strategic account plans. Evaluate progress using KPIs and revise plans as necessary.

Market Insights and Best Practice Development

• Market analysis: Understand market trends and the competitive environment, identify barriers to implementation and potential solutions, and share market knowledge with the Marketing department.

• Promoting implementation and adoption in strategic accounts: Support the implementation and continuous utilization of in-hospital care ecosystems in strategic accounts. Collect learnings from implementation and compile best practices that can be shared across areas and accounts.

Project Work

• Participate in cross-functional projects as needed, contributing expertise, skills, and experience related to the construction and utilization of care ecosystems.

Ideal Candidate Profile

Required Experience and Qualifications

Qualifications

• Bachelor's degree.

• 7+ years of experience in KOL management at a pharmaceutical company, including roles in MR or marketing.

• Ability to think logically, utilize hypotheses, and act flexibly even in uncertain situations or amidst change.

• Strong skills in communication, coordination, and negotiation with stakeholders. Ability to understand English meeting materials and academic papers.

• Ability to act ethically, comply with internal regulations, and take responsibility for one's own decisions and actions.

• Ability to perform duties consistently in both remote and in-person environments.

• Experience in planning and leading projects (e.g., marketing initiatives) is a plus.

• Experience in the cardiovascular field is a plus.

Required Skills and Behavioral Traits

• Possess high communication and interpersonal skills, analytical thinking, problem-solving abilities, and the ability to think and judge based on data.
• Customer understanding and action promotion: Understand the needs and constraints of others to set priorities and make proposals that lead to consensus and concrete action.
• Stakeholder management: Engage necessary stakeholders and combine their respective expertise to achieve common results.
• Knowledge creation and sharing: Organize and share learnings from practice to support reproducible execution.
• Ability to maintain direction in uncertain situations and execute strategic plans while collaborating across departments.
• Ability to embody Amgen's values.