Job detail for Contact Center engineer with NICE CXone

Infinite is hiring Experience : 4-8yrs Location : Bangalore (Whitefield) Or Hyderabad (Kondapur) Or Pune (Viman Nagar) Must have skill: Experience in NICE CXone Required Qualifications: 4–8 years of hands-on CCaaS platform engineering experience in a contact center or BPO environment Proficiency in at least one major CCaaS platform: Genesys Cloud CX, NICE CXone , Five9, Cisco UCCE/PCCE, or Amazon Connect Solid understanding of SIP/VoIP telephony fundamentals, ACD routing logic, and IVR design E…