Job detail for Engineering Manager

Company Description

Experian is a global data and technology company that powers opportunities for people and businesses around the world. We operate in diverse markets, such as financial services, healthcare, automotive, agribusiness, insurance, among others. Experian invests in people and new advanced technologies to unlock the power of data. We have an incredible team of 25,200 employees in 32 countries.

Our uniqueness is valuing yours. Experian's people-centric, inclusive, and purpose-driven culture is recognized by numerous awards — including World’s Best Workplaces™ 2025 (Fortune's Top 25 global) and Great Place To Work™ in 26 countries, among others. Check out Experian Life on social media or explore our careers site to understand why. Experian is also proud to be an equal opportunity employer and an affirmative action employer.

Job Description

We are looking for a professional to lead and develop the Insurance and Marketplace front, with a strategic and executive role in building new business opportunities, portfolio evolution, and partnership development. This position will be responsible for connecting customer needs to market opportunities, structuring products, services, and business models that expand the value proposition and contribute to the company's sustainable growth.

The professional will work cross-functionally with different internal areas and external partners, leading initiatives from conception to implementation and results tracking. We expect a data-driven approach, customer experience focus, and value generation, combining business vision, execution capability, stakeholder management, and knowledge of the insurance and marketplace ecosystem.

• Responsible for planning and coordinating initiatives related to the development and evolution of the Insurance and Marketplace area, from identifying opportunities and defining strategy to implementation and results tracking;

• Leads and manages the Insurance and Marketplace fronts, coordinating teams and partners, defining priorities, tracking deliverables, and ensuring the achievement of established goals;

• Responsible for the management and evolution of the portfolio of products, services, and partners, seeking to expand the value proposition, improve customer experience, and generate new revenue opportunities;

• Acts in the identification, negotiation, and management of strategic partnerships with insurers, brokers, insurtechs, service providers, and other companies in the ecosystem, ensuring sustainable relationships aligned with business objectives;

• Monitors operational performance indicators, such as revenue, conversion, penetration, margin, retention, utilization, and customer satisfaction, identifying opportunities for optimization and growth;

• Responsible for identifying and solving problems or obstacles related to operations, customer journeys, integrations, partners, and commercial performance;

• Evaluates and manages risks related to Insurance and Marketplace initiatives, considering operational, commercial, regulatory, and reputational aspects, in conjunction with the responsible areas;

• Works closely with Product, Technology, Commercial, Marketing, Legal, Compliance, Operations, and Finance areas, ensuring alignment between strategy, feasibility, and execution;

• Keeps stakeholders informed about the progress of initiatives, results, risks, opportunities, and any changes in scope or priority;

• Responsible for ensuring that the products and services offered provide a simple, relevant, and high-quality experience for the customer, in addition to meeting the company's strategic and financial objectives;

• Monitors market trends, consumer behavior, and movements in the insurance and marketplace sector, identifying opportunities for new products, business models, and revenue streams;

• Manages changes in scope and priorities in a structured manner, seeking to balance customer experience, financial impact, execution speed, and business sustainability.

Qualifications

• Effective communication, with the ability to navigate between different hierarchical levels and areas of the organization, connecting strategic, commercial, and technical topics, as well as conflict management skills;

• Negotiation, influence, and partner management skills, including building long-term commercial relationships;

• Previous experience in Insurance, Marketplace, Digital Products, Partnerships, New Business, or related areas;

• Experience in project management and/or teams, with the ability to coordinate different stakeholders and priorities;

• Analytical and results-oriented profile, with experience in tracking commercial, financial, and customer experience KPIs;

• Knowledge of digital journeys, development and evolution of products, and business models based on ecosystems and partnerships;

• Experience with agile culture and fast-evolving environments;

• Knowledge of the insurance market, its main products, distribution channels, and regulatory aspects will be a plus;

• English will be a plus.

Additional Information

Serasa Experian is much more than you imagine. With the purpose of creating a better future by expanding opportunities for people and businesses, in Brazil we are more than 4,000 people working in diverse teams and specialties. Here, each knowledge and diversity complements each other and you can work on what you love most. We are committed to building an inclusive culture and an environment in which people can balance their careers with their personal commitments and interests, valuing well-being.

We are very dedicated to being one of the best and most innovative companies to work for in the country, enabling incredible experiences and careers for our people. Our strong people-first approach is recognized externally through various market certifications: we have been awarded by Great Place To Work™ in 24 countries and by the international Top Employers certification, in addition to being recognized as one of the best companies for young professionals and having a 4.6 rating on Glassdoor. Each recognition indicates that we are on the right path, providing an increasingly better work environment for our talent.

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