Job detail for Customer Care Specialist

As a Customer Care Specialist at Nmbrs Invoicing, you help entrepreneurs and accountants move forward every day with smart solutions. You combine intensive customer contact with proactive thinking, improvement, and collaboration with colleagues. With your knowledge of our users, you ensure they can utilize WeFact optimally. Together with the Customer Care team, you work toward satisfied users and an ever-improving product. In doing so, you look beyond today's questions and actively contribute ideas on how our service and software can be improved.

Time to grow. Time to thrive.

We are Nmbrs. We create smart business software that removes unnecessary complexity for SME entrepreneurs and the professionals who support them. Nmbrs brings together four established product organizations—Payroll, Accounting, Invoicing, and Reporting—with teams in the Netherlands, Sweden, and Portugal.

We are one brand with a shared ambition, while continuing to work from the expertise and strength of our own organizations. We join forces where it makes sense and keep teams, expertise, and decision-making close together.

For this position, you will work at Nmbrs Invoicing (WeFact) in Eersel. You will work closely with your direct colleagues at this location while being part of the broader Nmbrs organization.

Your role

As a Customer Care Specialist, you are the first point of contact for our users. You help entrepreneurs and accountants with various questions about WeFact and actively think along about how they can best utilize the package. You do this via phone, email, and screen sharing.

Not only do you help resolve questions, but you also guide new users in setting up WeFact. Additionally, you work with your colleagues on efficient workflows and share wishes, feedback, and any issues with our technical colleagues and the development team.

Specifically, you will:

• Help entrepreneurs and accountants with various questions about WeFact via phone, email, and screen sharing.

• Guide new users in setting up WeFact and help them get off to a flying start.

• Actively think along about how users can best utilize WeFact and quickly arrive at a suitable solution.

• Write and improve help articles, videos, and tours of the package so that users can find information more easily themselves and questions can be better answered by our AI chatbot.

• Collect wishes and feedback from users, propose improvements, and share these with the development team.

Your impact

Through your work, you ensure that entrepreneurs and accountants can move forward quickly and effectively with WeFact. You put yourself in the user's shoes, think along about the best solution, and ensure that our support remains a service that makes customers happy.

For example, when you identify a problem in the product, you coordinate with your technical colleagues so they can get to work on it. As soon as the problem is solved, you can quickly help the user further. At the same time, you use questions from customer contact to improve our help articles and other support, so that future users can find an answer even more easily themselves.

Additionally, you help continuously improve WeFact by sharing wishes, feedback, and insights from users with the development team. In this way, the daily contact you have with customers also has a direct influence on the development of our product and our service.

Your profile

You have experience in customer support or customer contact and get energy from helping (future) customers. You can easily put yourself in a user's situation, communicate clearly, and think proactively in terms of solutions.

• You have experience in customer support or customer contact.

• You have strong verbal and written communication skills.

• You can easily put yourself in the user's shoes and enjoy thinking along about suitable solutions.

• You have a proactive attitude and enjoy working in a fast-changing environment.

• You have a higher professional education (hbo) level of working and thinking and are available for 28–40 hours per week.

You don't have to check every single box. Do you recognize yourself in the role and think you can make an impact? Then we would love to hear from you.

What we offer

• Salary: €3.400–€4.100 gross per month based on a full-time work week, depending on your knowledge and experience.

• Bonus: An attractive bonus scheme for permanent contracts, where you can earn up to 150% of your gross monthly salary.

• Time off: 28 vacation days per year for a full-time position.

• Pension: A pension scheme with a 10% employer contribution.

• Well-being: A vitality scheme of €25 net per month and extra benefits via a.s.r. Vitality.

• Development: Plenty of room for personal development. As part of Visma, you also get access to development opportunities such as specific training, events, and professional networks.

• Other: An inspiring workplace in Eersel, a close-knit and fun team with a strong sense of togetherness, joint lunches, Friday afternoon drinks, and a monthly Snack Friday. Additionally, we organize team outings and target trips abroad.