Job detail for Senior Contracts and Legal Operations Manager

About Outreach
 
Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.

Your Daily Adventures Will Include
Contract Intake, Triage, and Negotiation

Provide independent coverage of Legal’s contracting queues during U.S. West Coast hours

Triage incoming requests, provide practical guidance within scope, identify the appropriate Legal or cross-functional owner, and keep matters moving efficiently

Negotiate commercial agreements including NDAs, MSAs, Order Forms, and similar standardized commercial agreements, using Outreach templates and approved fallback positions

Coordinate with attorneys on complex agreements, non-standard positions, material deviations, and matters requiring legal judgment

Support periods of increased volume, particularly at month-end and quarter-end

Apply AI tools to improve intake, triage, issue identification, drafting, and negotiation workflows

Legal operations management: Contracting Processes, Templates, and Business Enablement

Own and continuously improve contracting processes, templates, playbooks, fallback positions, approval paths, and related documentation, including MSAs, DPAs, Order Forms, MNDAs, and AI addenda

Develop clear, practical self-service documentation and enablement materials for Sales and other stakeholders, reducing routine process administration and repetitive questions handled by Legal

Drive adoption and improvement of contracting processes across Sales, Finance, Revenue Operations, and other cross-functional teams

Enforce organizational contracting policies and procedures with sound judgment and a practical, business-focused orientation

Identify and implement appropriate AI uses for process documentation, knowledge management, and business self-service

Legal Technology, Reporting, and Project Delivery

Serve as Legal’s primary operational partner to the Outreach Business Systems team for CLM, contract repository, reporting, and other legal technology initiatives

Work with Ironclad, Salesforce, Atlassian Jira, Mindtickle, and other tools used by the Legal team

Own and drive multiple concurrent workstreams to completion, managing priorities and dependencies independently and pulling in the Senior Director, Legal where needed

Keep the Senior Director, Legal informed through concise reporting on progress, dependencies, risks, decisions needed, and opportunities to unblock work

Deliver reporting that converts contract-repository data into insights the business can use to make decisions and take operational action

Incorporate AI into Legal systems and workflows to produce measurable process improvements

Our Vision of You
Seven (7) or more years of relevant commercial contracts or legal operations experience, preferably including meaningful in-house experience in SaaS or enterprise technology

Experience independently negotiating standardized commercial agreements within established templates, playbooks, fallback positions, and escalation frameworks

Strong issue-spotting and escalation judgment

Experience managing high-volume contract intake or legal queues

Strong project management skills across multiple concurrent systems and process initiatives

Ability to connect individual workstreams to broader business goals and measurable outcomes

Experience developing practical, business-facing process documentation and enablement materials

Excellent written and verbal communication, organization, accuracy, perseverance, and professional judgment

Interest or experience using AI in contracting, legal operations, or business workflows

Nice to have

Relevant paralegal, contracting, project management, privacy, or legal operations training or certification is helpful but not required

Experience with Ironclad, Salesforce, Atlassian Jira, Mindtickle, or comparable legal technology and business systems, including familiarity with CLM (Ironclad) implementation, configuration, or optimization projects

Experience building or improving contract-repository reporting and data analytics for business stakeholders

Background in SaaS commercial contracting, including familiarity with subscription models, data processing agreements, and AI-related contract terms

Why You’ll Love It Here
 
• Flexible time off
• 401k to help you save for the future
• Generous medical, dental, and vision coverage for full-time employees and their dependents
• A parental leave program that includes options for a paid night nurse, and a gradual return to work
• Infertility/ assisted reproductive services benefit
• Employee referral bonuses to encourage the addition of great new people to the team
• Snacks and beverages in the Office, along with fun events to celebrate
• Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military
 
Outreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
 
Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.