Job detail for Mid-Level Product Manager

Company Description

Experian is a global data and technology company that powers opportunities for people and businesses around the world. We operate in diverse markets, such as financial services, healthcare, automotive, agribusiness, insurance, among others. Experian invests in people and new advanced technologies to unlock the power of data. We have an incredible team of 25,200 employees in 32 countries.

Our uniqueness is valuing yours. Experian’s people-first, inclusive, and purpose-driven culture is recognized by numerous awards—including World’s Best Workplaces™ 2025 (Fortune’s Top 25 global) and Great Place To Work™ in 26 countries, among others. Check out Experian Life on social media or explore our careers site to understand why. Experian is also proud to be an equal opportunity employer and affirmative action employer.

Job Description

Job Description

Job Description — Mid-Level Product Manager

Hybrid work in São Paulo/SP

• Contribute to the evolution of the collection and credit recovery portfolio for SMEs, connecting customer needs, market opportunities, and business objectives;

• Continuously improve product journeys and experiences, with a focus on value generation, adoption, engagement, and retention;

• Build and conduct analyses based on transactional data, customer feedback, and business metrics to support product decisions and prioritization;

• Identify opportunities for innovation, automation, and the use of AI that contribute to the evolution of the portfolio.

• Conduct Discovery processes with customers, users, and stakeholders, segmenting approaches and transforming pain points and opportunities into product solutions;

• Translate business needs into clear requirements and user stories, with well-defined acceptance criteria;

• Manage and prioritize the backlog and roadmap, balancing customer needs, product strategy, and team capacity;

• Work closely with Technology, Design, Analytics, Sales, Marketing, and other areas, including supporting sales enablement and training for sales teams;

• Track product and business KPIs such as acquisition, funnel, revenue, LTV, churn, NPS, and effective recovery, producing monthly results reports;

• Support product evolution throughout its lifecycle, including launches and go-to-market strategies differentiated by channel, improvements, and, when necessary, discontinuation;

• Maintain competitive intelligence on the collection market, updating comparisons and supporting responses to sales objections;

• Support pricing and monetization studies under the guidance of product leadership;

• Ensure alignment among different stakeholders, preparing analyses and presentations with data-driven storytelling, communicating priorities, initiative progress, and results.

Who are we looking for?

• Experience as a Product Manager, Product Owner, or similar positions, working with digital products and agile teams;
• Experience with Discovery, backlog management, and prioritization;
• Analytical capacity, with experience in building data analyses to support product decisions;
• Good organizational skills and the ability to transform business problems into clear solutions and deliverables;
• Good communication and the ability to articulate with different stakeholders and areas;
• Proactive, collaborative profile with curiosity and a sense of ownership.

Nice to have

• Experience with products related to collections, credit recovery, or financial services;
• Knowledge or practical experience with AI;
• Experience with competitive market analysis;
• Experience supporting sales teams (sales enablement, training, sales materials)

Qualifications

Qualifications

• Solid experience as a Product Manager (3+ years), preferably in credit, financial services, fintechs, data, or B2B products
• Experience with complex digital products, discovery, and roadmap management
• Strong analytical capacity, with data-driven decision-making
• Ability to transition between business, technology, and data
• Excellent communication and stakeholder management
• Use of AI as a productivity tool in daily work (discovery, data analysis, prioritization, documentation)

Additional Information

Serasa Experian is much more than you imagine. With the purpose of creating a better future by expanding opportunities for people and businesses, in Brazil we are more than 4,000 people working in diverse teams and specialties. Here, each knowledge and diversity complements the other and you can work on what you love most. We are committed to building an inclusive culture and an environment where people can balance their careers with their personal commitments and interests, prioritizing well-being.

We are dedicated to being one of the best and most innovative companies to work for in the country, enabling incredible experiences and careers for our people. Our strong people-first approach is recognized externally through various market certifications: we have been awarded by Great Place To Work™ in 24 countries and by the international Top Employers certification, in addition to being recognized as one of the best companies for young professionals and having a 4.6 rating on Glassdoor. Each recognition indicates that we are on the right path, providing an increasingly better work environment for our talent.

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