Job detail for Real Time Information Center Specialist

Real Time Information Center Specialist

Town of Queen Creek

Apply

Todayvia fourdayweek

Use AI to assess how you fit

Town of Queen Creek

Real Time Information Center Specialist

SALARY

$30.75 - $43.50 Hourly

$63,953.14 - $90,478.13 Annually

LOCATION

Public Safety Building, AZ

JOB TYPE

Full-Time

JOB NUMBER

2026 - 3037003

DEPARTMENT

Police

OPENING DATE

09/24/2026

CLOSING DATE

10/4/2026 11:59 PM Arizona

SALARY

$30.75 - $43.50 Hourly

$63,953.14 - $90,478.13 Annually

LOCATION

Public Safety Building, AZ

JOB TYPE

Full-Time

JOB NUMBER

2026 - 3037003

DEPARTMENT

Police

OPENING DATE

09/24/2026

CLOSING DATE

10/4/2026 11:59 PM Arizona

Description

The following is a list of incentives for Civilian staff in QCPD:

Hiring Bonus/Incentive pay of $7,500 for Professional staff ( All hiring bonuses are listed as the net-pay you will receive):
$1,000 after hire date.
$500 after successful completion of Position-Specific Training
$1,000 after successful completion of your probation
$2,500 after the successful completion of 1 year (after probation)
$2,500 after the successful completion of 2 years (after probation)
Vacation & Sick time front-load

For the Police Professional staff, at the time of hire you will receive a one-time addition of 80 hours of vacation and 80 hours of sick time.
Vacation and sick time biweekly accruals at the normal rates for new hires.

Education Bonus (if applicable)

A one-time bonus for education/earned degree payable after successful completion of your probation.
The degree must be from an accredited college or university with major course work in criminal justice studies, social sciences, business management, leadership, forensic science, psychology, or other degree related to the core functions of your position.
The degree must be earned/awarded prior to your hire date. If you earn a degree following your hire date, you may qualify for a different educational incentive provided by the Town. More information will be provided during your initial orientation.
If you have earned multiple degrees, you will receive the incentive specified for the highest degree earned/presented that relates to your core functions of your position.
The incentive is as follows:

Associate Degree: $500
Bachelor Degree: $1,000
Masters (or higher): $1,500
Moving Expenses (if applicable)

If a police department employee moves to within 30 miles of the Town borders after receiving a final offer of employment, that individual may be eligible for a one-time payment of potential expenses.
Guidelines for this payment are as follows:

In-state (Arizona) move under 90 miles: $250
In-state (Arizona) move over 90 miles: $500
Out-of-state move: $1,500
Travel Reimbursement (if applicable)

We will reimburse travel costs related to testing activities that occur after you have received a conditional offer letter. Must keep all receipts.
The maximum daily reimbursement will be based on current GSA rates:

Airfare: https://cpsearch.fas.gsa.gov/cpsearch/search.do
Per Diem & Lodging: https://www.gsa.gov/travel/plan-book/per-diem-rates

If you are having technical (computer-related) difficulties while completing the online application, please contact the governmentjobs.com "Applicant Support Line" at 1-855-524-5627.

This job classification description is intended to be generic in nature and not an exhaustive list of all duties and . The specific tasks/duties may vary based on position assignment and as determined by the Town of Queen Creek.

JOB CLASSIFICATION SUMMARY

Positions assigned to this class assist with the daily operations of the Real Time Information Center by performing technology-based investigative work in a real-time capacity to support law enforcement response to active public safety calls.

DISTINGUISHING CHARACTERISTICS

This is a senior administrative level classification in the public safety support job family. Incumbent(s) performs the full range of support duties under general supervision. Classification requires knowledge of law enforcement operations as well as the ability to effectively communicate in a high stress, time sensitive environment via radio, and other communication channels. Work may vary from basic to more complex duties and issues but are generally within expected parameters.

Examples of Duties

ESSENTIAL DUTIES

The following are intended to describe core work functions of this classification. While the level and broad nature of essential duties may not change, specific work tasks will vary.

Actively supports and upholds the Town of Queen Creek Police Department’s mission and values; and, sets goals and objectives for the unit.
Observes, detects, and appropriately reports criminal elements and suspicious activity to dispatchers and responding officers that is observed through video streams.
Prepares incident, supplemental, and investigative reports that are clear, concise, and accurate as relating to Real Time Information Center operations.
Monitors and/or operates various forms of technology such as laptops, desktop computers, camera systems, radios, and telephones simultaneously.
Conducts open source and restricted queries using specialized criminal justice intelligence-based databases and provides intelligence and investigative assistance to patrol, investigations, and other public safety personnel in real time.
Performs key functions requiring technical expertise and attention to detail such as entry, query, and retrieval of investigative data; location of source documents and reports from a variety of computer systems, as well as investigative, intelligence and open-source applications.
Applies criminal justice and legal protocols, follows all related agency policies, and exercises technical expertise in the capture, preparation, and storage of data and video work product.
Communicates effectively, both verbally and in writing, facts and circumstances of importance during and immediately following a police response to a public safety call for service, often during dynamic and stressful conditions.
Immediately reports all significant incidents to the Real Time Information Center Supervisor for command notifications.
Performs other related duties as assigned.

Typical Qualifications

MINIMUM QUALIFICATIONS (at job entry)

Education and Experience:

High school diploma or GED and 3 years of related experience; or an equivalent combination of directly related education and experience.

LICENSING/CERTIFICATION REQUIREMENTS

Valid AZ Driver’s License;
Level A Terminal Operator Certification (from the Department of Public Safety) within 6 months of hire or promotion date

Special Requirements:

Must complete a thorough background investigation including a criminal history check and a polygraph examination.

KNOWLEDGE

Possess visual and auditory acuity, and good speech and voice modulation.
Understand technical materials, oral or written instruction, and demonstrates comprehension through performance.
Possess technical knowledge and understands relationships between disparate but relevant investigative software packages.
Customer service procedures and techniques;
Proper spelling, grammar, and punctuation;
Town, State, Federal, and department procedures, policies and guidelines; Town code; chain-of-command protocol; Arizona Revised Statutes;

SKILLS

Demonstrate speed, fluidity, and accuracy in concurrently operating multiple technologies under stressful and time pressure conditions.
Type brief, concise, and accurate written statements.
Utilize the department’s Records Management System suite of applications, evidence.com evidence management system, and other task-specific software.
Maintain confidentiality and security of highly sensitive information and other records.
Ability to act independently.
Demonstrate mental alertness and emotional stability.
Communicate clearly and concisely via radio and telephone, and in person.
Remain flexible in an environment with changing priorities, deadlines, and schedules.
Following oral and written instructions;
Operating standard office equipment;
Using computers and related software applications;
Prepare a variety of documents and information relevant to assignment;
Communication and interpersonal skills as applied to interaction with coworkers, supervisor, the general public, and other interested parties sufficient to exchange or convey information and to receive work direction.

Supplemental Information

OVERALL PHYSICAL STRENGTH DEMANDS:

Physical Strength for this classification is indicated below with an “X”

Sedentary: Exerting up to 10 lbs. occasionally or negligible weights frequently; sitting most of the time.

Light: Exerting up to 20 lbs. occasionally, 10 lbs. frequently, or negligible amounts constantly OR requires walking or standing to a significant degree.

Medium: Exerting 20-50 lbs. occasionally, 10-25 lbs. frequently, or up to 10 lbs. constantly.

Heavy: Exerting 50-100 lbs. occasionally, 10-25 lbs. frequently, or up to 10-20 lbs. constantly.

Very Heavy: Exerting over 100 lbs. occasionally, 50-100 lbs. frequently, or up to 20-50 lbs. constantly.

PHYSICAL DEMANDS:

Continuously

Frequently

Occasionally

Rarely

Never

2/3 or more time

1/3 to 2/3 of time

Up to 1/3 time

< 1 hour per week

Never occurs

Note: This is intended as a description of the way the job is currently performed. It does not address the potential for accommodation.

Physical Demand

Brief Description

Standing

Communicating with co-workers, observing work site, observing work duties

Sitting

Desk work

Walking

To other departments/offices/office equipment

Lifting

Supplies, files

Carrying

Supplies, files

Pushing/Pulling

File draws, tables and chairs

Reaching

For supplies, for files

Handling

Paperwork

Fine Dexterity

Computer keyboard, telephone pad, calculator, calibrating equipment

Kneeling

Filing in lower drawers, retrieving items from lower shelves/ground

Crouching

Filing in lower drawers, retrieving items from lower shelves/ground

Crawling

Under equipment

Bending

Filing in lower drawers, retrieving items from lower shelves/ground

Twisting

From computer to telephone, getting inside vehicles

Climbing

Stairs, step stool

Balancing

On step stool

Vision

Reading, computer screen, driving

Hearing

Communicating with co-workers and public and on telephone, listening to equipment

Talking

Communicating with co-workers and public and on telephone

Foot Controls

Driving

Other (Specify)

Page Break

MACHINES, TOOLS, EQUIPMENT, SOFTWARE AND HARDWARE:

Standard office equipment; vehicle

ENVIRONMENTAL FACTORS:

Daily

Several Times Per Week

Several Times Per Month

Seasonally

Never

Health & Safety Factors

Mechanical Hazards

Respiratory Hazards

Chemical Hazards

Extreme Temperatures

Electrical Hazards

Noise and Vibration

Fire Hazards

Wetness/Humidity

Explosives

Physical Hazards

Communicable Diseases

Physical Danger or Abuse

Other (Specify Below

PROTECTIVE EQUIPMENT REQUIRED:

None

NON-PHYSICAL DEMANDS:

Continuously

Frequently

Occasionally

Rarely

Never

2/3 or more time

1/3 to 2/3 of time

Up to 1/3 time

< 1 hour per week

Never occurs

Description of Non-Physical Demands

Time Pressure

Emergency Situation

Frequent Change of Tasks

Irregular Work Schedule/Overtime

Performing Multiple Tasks Simultaneously

Working Closely with Others as Part of a Team

Tedious or Exacting Work

Noisy/Distracting Environment

Other (Specify Below)

Page Break

PRIMARY WORK LOCATION:

Office Environment

Warehouse

Shop

Recreation/Neighborhood Center

Vehicle

Outdoors

Combination of Office, Vehicle and Field

Other (Specify Below)

EmployerTown of Queen Creek

Address

22358 S.Ellsworth Rd

Queen Creek, Arizona, 85142

Phone (480) 358-3204

Websitehttp://www.queencreekaz.gov/Jobs

EmployerTown of Queen CreekPhone (480) 358-3204 Websitehttp://www.queencreekaz.gov/JobsAddress

22358 S.Ellsworth Rd

Queen Creek, Arizona, 85142

Real Time Information Center Specialist Supplemental Questionnaire* QUESTION 1 Each applicant must complete the supplemental questionnaire as part of the application screening and selection process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. When answering supplemental questions, the information you provide must be substantiated within the application. Incomplete responses, false statements, omissions, or partial information may result in from the selection process.

DO YOU AGREE TO ANSWER EACH SUPPLEMENTAL QUESTION TRUTHFULLY AND THAT YOUR RESPONSES CAN BE VERIFIED FROM INFORMATION INCLUDED WITHIN YOUR APPLICATION?

Yes

QUESTION 2 Please select your highest level of completed education:

High School Diploma or GED

Some college

Associate's Degree

Bachelor's Degree

Master's Degree or higher

None

QUESTION 3 Check which best describes your work experience in law enforcement environment:

Less than 3 years

3 years or more

No applicable work experience in a law enforcement environment

QUESTION 4 Please describe your related experience working in law enforcement environment.
QUESTION 5 Do you have any previous experience working in a dispatch center?

Yes

QUESTION 6 If you answered "yes" to question 5, please explain.