Job detail for Senior Conference & Events Manager- Live Events, New Opening!

Senior Conference & Events Manager- New Opening!
Located in the heart of London's iconic West End, Convene Rathbone is set to open in Spring 2027 as one of the city's most anticipated new Meetings & Events destinations. The 54,000-square-foot venue at One Rathbone Square will combine Convene's signature hospitality with industry-leading production capabilities to create a new standard for experiential events. Purpose-built for immersive experiences, the venue will support everything from high-profile conferences and brand showcases to luxury receptions and bespoke gatherings, bringing together advanced production technology with exceptional event delivery and meaningful human connection.
As a member of our opening team, you will play a key role in shaping the culture, guest experience, and long-term success of one of London's most exciting new event venues!
We are looking for the master of the "big picture" who also happens to have the eye for detail. As our Senior Conference & Events Manager you'll be the go to for all things operations and events. This isn't just about ticking boxes; it's about leading the charge in creating seamless, "wow" moments for our clients and their guests while keeping the engine room running like a well-oiled machine.
From the high-stakes energy of live corporate events to the behind-the-scenes magic of maintenance, you'll be the go-to leader making sure every square inch of our space shines. If you're a pro at juggling logistics, inspiring a diverse team, and turning "good" feedback into "where do i sign for next year" status, we want to meet you!
What You'll Do:
Day to day operations:

Overall responsibility for the Events Operations
Responsible for the Events operations team and Conference Services Team in all aspects of the operation
Manage the external cleaning contract with monthly review and consistent monitoring
Manage and drive forward the yearly, monthly and unplanned maintenance requirements
Ensure that each department works to maintain the highest standards of delivery and customer service in accordance with the company's standards of performance policy
Constantly monitor and review of Front of House operations systems, implementing improvements as appropriate
To review and manage the Health & Safety of the venue


Direct management of the Events operations team and Conference Services Team and oversee staff rotas
To ensure effective communication between all FOH departments and with the wider venue

Looking after our guests:

Deliver the highest levels of customer service across all events
Constantly seek and monitor client feedback, ensuring that records are being kept up to date
Manage and act upon feedback by providing action plans for improvement
To ensure any complaints are dealt with professionally
To achieve 90% result in Venue Verdict customer feedback and 9-10 Net Promoter score

Looking after the purse strings:

Possess a clear understanding of the company business plan and be responsible for ensuring that all targets relating to FOH are keep in line with the overall objectives
Ensure that all tracking and stock control systems are in place with effective stock rotation and monthly counts
Control purchases order systems with operations
Manage all invoicing and inventory
Labour management, ensuring we have the right people in the right places

What We Look For:
Commercial & financial management: Assisting in the running a profitable venue to help towards the company vision
Operational management:

Understanding and managing the Client Service and Conference Service departments and teams
3+ years leadership experience in event venue management, client/membership experience, hospitality, or a related field.
Build and maintain an excellent team to deliver unforgettable experiences for our clients and their guests

Client management:

Maintaining excellent client communication and relations to ensure the client and their guest have an unforgettable experience

We're Here For You:
Health and Wellness

Private medical insurance
Subsidised eye care
Subsidised fitness membership
Employee Assistance Program: well-being support and personal advice programme

Time Off and Work-Life Balance

25 days annual leave plus bank holidays, and company sick pay
Financial Support and Benefits
Bonus scheme
Interest-free loan for rail season tickets & further education
Subsidised bicycle purchase through Cycle to Work scheme

Professional Development and Recognition

Continuous professional and personal development support
Employee recognition and reward programs to mark achievements and milestones

Community and Impact

Opportunities to volunteer, donate, and participate in community give-back initiatives
The opportunity to have a significant impact on your team and the business in the work that you do

Convene is committed to building an inclusive and diverse workforce. We are an Equal Opportunity Employer and welcome people from all backgrounds, experiences, abilities and perspectives.
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