Job detail for Operational Excellence Specialist

ABOUT US

Do you want to change the world? That is exactly what we do at Cabify. We work to make cities better places to live, promoting more sustainable and efficient mobility that connects passengers and drivers with the push of a button. Maybe one day cities won't need private cars, but until then… there is a lot to do. Will you join the journey?

👉 About your team

We ensure that the Cabify service operates efficiently and with the highest quality in every city. Our mission is to manage driver supply, user demand, and the overall service experience so that every trip is exceptional, guaranteeing smooth operations and constant satisfaction.

🎯 Role Mission

Your mission will be key to optimizing the experience of our users and drivers in Chile. You will lead strategic projects, identify opportunities for improvement, and connect teams to drive the efficiency and quality of our service in the country.

🛠️ How will you help us achieve our mission?

• You will manage the full lifecycle of strategic projects, from ideation to implementation, ensuring their alignment with business objectives and our user experience.
• You will proactively identify and analyze key opportunities for operational improvement, using data to propose innovative solutions that generate a tangible impact.
• You will act as a bridge between different business areas (Product, Marketing, Growth, etc.), facilitating communication and collaboration for the successful execution of cross-departmental initiatives.
• You will develop and monitor crucial KPIs, extracting insights that allow for the optimization of service performance and stakeholder satisfaction.
• You will actively contribute to the continuous improvement of processes, implementing solutions based on data and technology, including the application of AI for problem-solving.

🔍 What we are looking for

• Affinity with our principles
• University degree in Commercial Engineering, Civil Engineering, or related fields.
• Solid experience in project management and business analysis, preferably in operations or mobility environments.
• A proactive, critical mindset oriented toward solving complex problems, with a strong interest in the application of AI.
• Advanced proficiency in data analysis tools such as SQL and Python, with the ability to extract insights and make informed decisions.
• Excellent communication skills and the ability to build strong relationships with different stakeholders.

👀 Why Cabify is your best option

At Cabify, you won't just join an innovative team; you will be part of the change we want to see in cities. Here, your talent will drive sustainable and efficient mobility solutions.

• 🌍Hybrid model: combine remote work days with office presence to connect with your team
• 👨‍⚕️ Agreement plan with dental health centers
• ⭐ Loyalty program based on years of service
• 🏥 Supplementary health insurance and free telemedicine
• 💸 Monthly credit to use on the Cabify App
• 🖥️ Work equipment to develop all your talent
• 🏢 Hybrid model:

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Cabify is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all people, regardless of their background, gender, religion, orientation, age, or ability. Join us!

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