Job detail for Digital Services Specialist

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Overview

You will join the Workspace and Endpoint Service Execution team, within Group Technology & Services, specifically in the Digital Services department, where you will contribute to the management and continuous improvement of maintenance intervention processes and service levels related to Cash Machines (ATM/MTA/CSA/CICO).

What your activities will be

• Monitoring Cash Machines
• Administering third-party monitoring systems and reporting systems
• Identification and analysis of root causes for recurring problems (Root Cause Analysis)
• Collecting logs and technical information
• Performing remote checks on devices
• Implementing corrective and preventive actions by involving the relevant offices and suppliers
• Producing and updating reports related to managed devices
• Releasing tools to monitor the Cash Machine environment
• Identifying opportunities for continuous improvement
• Collecting, processing, and validating data from heterogeneous corporate systems (using corporate AI services)
• Preparing operational dashboards and reports using Power BI
• Monitoring KPIs, analyzing trends, and identifying deviations from defined SLAs
• Producing periodic reports for management and supporting decision-making processes

Who we are looking for

If you have the following characteristics, we are waiting for you:

• 1-3 years of experience in the role
• Degree in STEM disciplines
• Excellent knowledge of Windows Client operating systems
• Excellent knowledge of the Microsoft 365 ecosystem and products
• Good knowledge of Power BI
• Good skills in AI for developing solutions for automation and improving corporate processes, such as problem-solving, delivery, and analytics
• English language level B1

Knowledge of the following is considered a plus:

• ITIL framework and Incident, Problem, and Change Management processes

Applications from those who have gained significant professional or academic experience in international contexts will be considered preferentially.

What we offer you

• Gross annual salary starting from €35.650

• The Group provides a variable component of remuneration as regulated by the Remuneration Policies available on the Group website

• Complementary elements regulated by the National Collective Labor Agreement for the Credit Sector and second-level company agreements

• Professional development initiatives to support the growth of our people

• Extensive training offer through the Corporate Academy dedicated to the continuous development of professional, managerial, and soft skills at all levels

• Possibility to join flexible work arrangements and the 4x9 short week

• Modern and integrated corporate welfare system ( link)

• Health coverage and supplementary pension scheme starting from the date of hiring

• Advantages on the Group's banking products and services

Who we are

We are leaders in Italy and one of the main banking groups in Europe. Join us and be part of our success story! With over 20 million customers in Italy and abroad, we are a true engine of sustainable growth with a strong commitment to the environment and a tangible impact on society.

People are at the center; we take care of them by committing to creating an inclusive culture within the Group where everyone feels like a protagonist and valued.

The Chief Data, A.I. & Technology Officer Area is the IT division of the Group that combines the agility of a fintech with the solidity of a large group; you will have the opportunity to work in an innovative context with cutting-edge technologies and a strong drive for digital transformation.

Join our international reality. The future is not waited for, it is chosen!

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We guarantee an inclusive and equal opportunity environment. We will consider all applications regardless of race, religion, sexual orientation, gender identity, marital status, age, disability, or any other protected category in compliance with Legislative Decrees 198/2006, 215/03, and 216/03.

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