Job detail for Customer Support Associate at the Celje Branch

Customer Support Associate at the Celje Branch (m/f)

Good financial decisions start with a good conversation and trust.

Behind every bank account, loan, or savings plan is a story. Banking is changing, and with it, the way customers handle their daily financial services.

We are looking for a person who enjoys working with people, knows how to listen to their needs, and helps them choose the simplest and most effective way to perform banking services.

If you enjoy working with customers and want to contribute to a pleasant, modern, and user-friendly banking experience, we invite you to join our team.

What do we offer?

• Learning about modern banking: You will gain experience with various banking services, service channels, and digital solutions.
• Acquiring professional knowledge: You will develop knowledge of branch operations as well as cash and transaction processing.
• Professional onboarding and mentoring: At the start of your employment, you will receive support in acquiring knowledge and integrating into the team.
• Knowledge and career development: Professional onboarding, training, and support for competence development and career path, with opportunities for advancement even outside the branch.
• Care for well-being: Inclusion in health care, accident, and pension insurance programs.
• Connected team: Collaboration with experienced colleagues in a professional and encouraging environment.
• More than just work: Numerous sports, social, and team events at the bank and banking group level.

What will your work involve?

• Ensuring effective customer service in the branch and providing guidance,
• Assisting customers with the use of ATMs, multi-functional transaction devices, online banking, and other digital services,
• Performing teller and transaction services,
• Carrying out operational and administrative activities of the branch,
• Managing assisted teller stations as well as ATMs and multi-functional transaction devices,
• Contributing to the smooth operation of the branch and effective work organization,
• Ensuring the correct execution of activities in accordance with internal procedures and bank rules.

Who are we looking for?

We are looking for a person who enjoys working with people, knows how to create a pleasant user experience, and understands the importance of friendly and professional customer support.

We value:

• Enjoyment in working with customers,
• A friendly, respectful, and professional attitude,
• Developed communication skills,
• Accuracy, responsibility, and reliability,
• Willingness to learn and acquire new knowledge,
• Independence at work and a positive approach,
• Ability to collaborate and a team-oriented mindset,
• Interest in modern banking services and digital solutions.

What do we expect?

• At least a secondary education in economics or another relevant field,
• Enjoyment in working with customers and a service-oriented mindset,
• A responsible attitude toward data handling,
• Willingness to learn and professional development,
• Knowledge of banking operations or experience in working with customers is desirable.

Are you interested?

If you enjoy working with people and want to be part of an environment where friendly personal contact complements modern ways of banking, we invite you to send us your application with a resume.

We are accepting applications until 05.10.2026. We look forward to meeting you.