Job detail for Customer Service Representative

Support service centers by identifying opportunities and scheduling customer appointments, ensuring smooth coordination and timely follow-up. You will play a key role in driving conversion from inquiries to confirmed bookings.
Engage with customers using active listening techniques to understand their needs, build trust, and recommend appropriate products and services that match their situation and expectations.
Accurately update customer records and maintain detailed information within internal systems, ensuring data integrity and smooth operational tracking across teams.
Provide occasional support to other departments based on operational priorities, contributing to overall team efficiency and ensuring service continuity during peak periods.

Requirements

Experience in a call center or customer service environment, with the ability to manage high volumes of interactions while maintaining professionalism and quality service.
Strong bilingual communication skills in French and English, both written and verbal, enabling effective interaction with a diverse customer base across Canada.
Comfort with learning and navigating new software tools and systems, with strong adaptability in a digital and process-driven environment.
Excellent teamwork, autonomy, and reliability, with the ability to manage shifting priorities, work independently, and remain organized in a fast-paced setting.
Availability to work evening shifts during the week and Saturdays up to 8 PM, ensuring coverage aligned with customer demand.

Benefits

Fully remote role (approximately 95% work-from-home), offering flexibility and reduced commuting time.
Annual salary review process to recognize performance and support career progression.
Ongoing training, coaching, and development opportunities within a growing organization.
Career advancement possibilities in a dynamic, expanding, and multi-brand environment.
Supportive leadership focused on employee development, engagement, and continuous improvement.
Exposure to a large-scale organization with national operations and strong international backing.

How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
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