Job detail for Operational Business Support Specialist

Operational Business Support Specialist (m/f)

Good banking starts with reliable back-office support.

Behind high-quality loans, guarantees, leasing, and other financial solutions lie organized data, accurate documentation, and well-integrated processes. Operational support ensures that what has been agreed upon is executed correctly and on time.

We are looking for an experienced professional who can independently handle operational tasks, connect information, and find solutions in a timely manner.

If you are attracted to work where you use your knowledge to connect the business network, back-office functions, and other areas of the bank, and ensure the high-quality execution of business, we invite you to join our team.

What do we offer?

• Stability and flexibility: permanent employment (6-month probationary period) and flexible working hours.
• Knowledge and career development: professional onboarding, training, and support for competency development and career pathing.
• Well-being: inclusion in healthcare, accident, and pension insurance programs.
• Connected team: collaboration with experienced colleagues in a professional and encouraging environment.
• More than just work: numerous sports, social, and team events at the bank and banking group level.

What will your work involve?

• performing complex operational and administrative activities to support business, sales, and advisory processes,
• entering, verifying, and updating data in the bank's information systems,
• preparing contracts, forms, reports, and other business documentation,
• ensuring the accuracy, completeness, and timeliness of data regarding clients and concluded transactions,
• providing operational support for small businesses, leasing, and other assigned business segments,
• preparing reports, analyses, and professional foundations for business decision-making,
• resolving complex operational issues, complaints, and inquiries,
• providing professional support to the business network and other organizational units,
• participating in the implementation, testing, and improvement of business and system solutions,
• preparing proposals for process and instruction improvements and ensuring organized document storage.

Who are we looking for?

We are looking for a person who can maintain an overview even during complex tasks, connect the right information, and find a solution that colleagues and clients can rely on.

We value:

• an accurate and reliable way of working,
• independence and a willingness to take responsibility,
• the ability to identify and resolve operational issues,
• good organization and consistent adherence to deadlines,
• clear and professional communication,
• a willingness to collaborate with various areas of the bank,
• proactivity in seeking improvements and more efficient ways of working.

What do we expect?

• at least a VI. level of education in a relevant field,
• at least one year of relevant work experience in banking or a comparable field,
• an understanding of banking processes, internal rules, and compliance requirements,
• good knowledge of Microsoft Office software tools,
• confident use of information systems and modern digital tools,
• knowledge of English or Italian is desirable.

Are you interested?

If you would like to use your knowledge and experience in providing business support, we invite you to send us your application with a resume.

We are accepting applications until 08.10.2026. We look forward to meeting you.