Job detail for Deputy Manager Customer Experience & Sales

Become part of an iconic story:

At Calvin Klein, we believe in the importance of fostering an inclusive and collaborative culture, celebrating diverse perspectives, experiences, and values to create an authentic connection with our employees and consumers. Join us and make a meaningful contribution to the world, with endless opportunities to build your future. Immerse yourself in the Calvin Klein universe here! ( YouTube, Instagram, TikTok)

The Position

Reporting to the Store Manager, the Deputy Manager Customer Experience & Sales ensures the store performance and optimal Clients Experience through managing and supporting the Sales Team with training, coaching, and sharing feedback.

• Ensure a positive selling environment by overseeing all aspects of the selling process and creating a welcoming atmosphere for customers.
• Set daily goals for customer service to enhance the overall experience, emphasizing responsiveness and satisfaction.
• Train and coach the team on standards, including customer service, product placement, and efficient time management.
• Assist in goal setting and verification to ensure the team is aligned with quantitative and qualitative objectives.
• Support recruitment and onboarding processes, ensuring new hires are appropriately introduced to the team and company culture.
• Provide continuous feedback to the team, fostering their professional development and addressing performance concerns.
• Facilitate effective communication by conducting regular briefings and training sessions on products, customer relationship management (CRM), and company updates.
• Oversee CRM activities to achieve retention, upgrading, and prospect conversion targets.
• Collaborate with other teams to allocate duties effectively, ensuring a seamless operation within the store.
• Monitor key performance indicators (KPIs) for continuous improvement, using company reports to analyze trends and identify areas for enhancement.
• Provide recommendations for action based on the analysis of sales performance.

The Ideal Candidate

• University Degree in Economics or related studies
• At least 5 years’ experience in similar role within structured environment
• Highly developed business acumen
• Ability to take a 'big picture' view of a situation
• Good communication and collaboration skills and abilities
• Highly detail oriented and organized in work
• High level in local language and in oral as well as written and oral English communication

PVH - About us:

We are brand builders who put passion and creativity at the service of the growth of Calvin Klein and TOMMY HILFIGER, with the goal of making them the most desired lifestyle brands in the world and, at the same time, positioning PVH as one of the best-performing brand groups in the industry.

Guided by our values and supported by our global scale and international presence, we are helping to build a better future for fashion, working as one team with a shared vision and plan. This is the Power of Us, this is the Power of PVH+.

One of PVH's greatest strengths is our people. Our goal is to create a work environment where every individual is valued and every voice is heard. We are strongly committed to fostering an inclusive and diverse culture, in which everyone can feel welcome and belong. Find out more about our commitment to Inclusion & Diversity. here.

Salary range: €29.000,00-€38.000,00

Where required by applicable local law, PVH publishes base salary ranges for all positions in job advertisements in the EMEA region. These ranges reflect the salary band intended for the position at the time of the job posting.

Individual compensation within the indicated range will be determined solely on the basis of objective and gender-neutral criteria, taking into account, among other things, skills, , required effort, and working conditions. The indicated salary range does not in any way constitute a right to a specific salary within the range itself.

PVH is committed to offering eligible employees a competitive compensation and benefits package that meets the diverse needs of our people. We also offer concrete opportunities for professional growth, supporting each employee in building their career path at PVH.

Unless otherwise indicated, salary ranges refer to a full-time contract of 40 hours per week and will be pro-rated based on the working hours provided for in the individual contract.

PVH Corp. and its subsidiaries ("PVH") promote equal opportunity and evaluate all candidates solely on the basis of their individual skills and professional qualifications, without any discrimination based on race, ethnic origin, skin color, sex, gender identity or expression, age, religion, nationality, citizenship, sexual orientation, genetic information, physical or mental disability, military status, or any other characteristic protected by applicable law.

In addition to complying with all applicable laws, PVH is committed to ensuring that the compensation of all employees, present and future, is determined solely on the basis of work-related factors such as skills, abilities, educational background, performance quality, experience, and potential.