Job detail for Customer Experience and Operations Intern

Do you want to change the world? That is what we do at Cabify. Our goal is to make cities better places to live by improving mobility for the people who live in them, connecting passengers and drivers with just the push of a button. It is possible that one day cities will be places where no one needs a private car, but we still have a long way to go… will you join us?

In the Customer Experience and Operations team, we are looking for the right person to join us as a Customer Operations Trainee.

You will be part of Customer Operations, a fantastic, experienced, and professional team that works to position the Cabify brand with energy, optimism, and passion. The Customer Operations area is perhaps the most cross-functional area at Cabify, requiring collaboration with all departments, which guarantees plenty of learning, challenges, and fun.

Mission of the role:

Your mission will be a complete immersion in operational excellence. From day one, you will have the opportunity to:

• Collaborate in identifying pain points in processes that affect our users and drivers.
• Support the design and execution of improvement projects that not only optimize efficiency but also elevate the quality of our services.
• Monitor and analyze process performance to validate that our innovations generate a positive and tangible impact.

This role is the gateway for you to start building an impactful career, connecting the theory of customer experience with the practice of operational excellence, while learning from an expert team.

How will you help us fulfill our mission?

• Analyze data and identify areas for improvement in user experience and operational processes.
• Collaborate in the design and implementation of solutions to optimize workflows.
• Track and analyze the impact of implemented improvements.
• Support the creation of reports and dashboards for performance monitoring.
• Participate in the documentation of processes and best practices.
• Contribute to the development and maintenance of quality management systems and continuous improvement processes.

What are we looking for?

• Undergraduate or Master's student in Engineering, Economics, Business Administration, or similar. Training in Customer Experience & Innovation is a plus.
• Interest in continuous improvement and a willingness to learn new methodologies and tools with a clear customer focus.
• Analytical and problem-solving skills.
• Proactivity, curiosity, and a desire to learn in a dynamic environment.
• Ability to work in a team and good communication skills.
• Knowledge of the use of Artificial Intelligence and Automation and Business Intelligence tools.

What do we offer you?

We are a company full of happy and motivated people… and we don't want that to change! Here are some reasons why you will love being part of the Cabify family.

• Flexible working hours. 100% on-site work model.
• Fun events with the whole team.
• A pet room in the office so you don't have to leave your furry friend at home.
• All the equipment you need (you just have to bring your talent).
• And last but not least... free coffee!