Job detail for Patient Program Specialist

Job Description

Patient Program Specialist

We aspire to be the premier research-intensive company. We are at the forefront of scientific innovation to develop groundbreaking health solutions that contribute to the prevention and treatment of diseases in humans and animals. Join our team and put the power of cutting-edge science to work in improving and protecting lives around the world.

:

• Support the Patient Support Programs (PSPs) under your responsibility by contributing to their performance, risk management, and continuous improvement.
• Collaborate with cross-functional partners to gather information on the unmet needs of patients and healthcare professionals, with the goal of optimizing PSP offerings.
• Participate in the ongoing management of PSP vendors, including supporting risk assessments, mitigation plans, and issue resolution.
• Develop, maintain, and ensure the governance of program documentation, while ensuring compliance with internal policies, industry codes, and regulatory requirements.
• Ensure that processes, service levels, and quality standards are clearly defined and met; analyze performance indicators and dashboards to evaluate program results and opportunities for improvement.
• Develop expertise in patient therapeutic journeys and provide recommendations to cross-functional teams regarding barriers to optimizing care and clinical outcomes.
• Act as a point of contact for assigned PSPs for field teams and customers, responding to information requests and supporting operational activities as well as problem-solving.
• Provide training and information on program objectives, processes, enrollment pathways, and services offered, with a focus on continuous improvement and lifecycle management.
• Respond promptly to questions from healthcare professionals and clinical staff regarding PSP access, workflows, and operational issues.
• Coordinate activities with field teams, PSP vendors, and internal partners regarding program operations and implementation.
• Participate in budget planning and the management of expenses related to PSPs, including contributing to budget forecasting and reconciliations.

Qualifications

• Bachelor's degree required (in a health or life sciences field strongly preferred).
• 1 to 3 years of experience in the healthcare industry; experience in the pharmaceutical industry is preferred.
• Experience collaborating with healthcare professionals in a commercial or clinical context, preferably in support of patient clinical journeys, pharmacy services, reimbursement navigation, or other patient support services.
• Knowledge of the Canadian healthcare system, including public and private plans as well as their processes, is an asset.
• Fluency in French is required.

Travel Requirements

• Occasional travel within Canada may be required.

This job posting is for an existing vacancy.

The anticipated base salary range for this position is $73,760 – $110,640 CAD. At our company, we are firmly committed to providing fair compensation for comparable work and experience, which is a fundamental element of our organizational culture. Individual employee compensation is established based on several factors, including relevant experience, skills, and level of proficiency, as well as other legitimate factors related to appropriate internal comparators.

At our company, we put people at the heart of our priorities. This position is eligible for our discretionary short-term incentive program, which fosters a pay-for-performance culture. Furthermore, our total rewards and benefits programs go beyond traditional plans (medical and retirement) to create a flexible and inclusive work environment that supports the well-being, development, and long-term success of our employees.

We may use artificial intelligence and automated tools to support our recruitment process. These tools are used to support, not replace, human judgment. All hiring decisions are made by our hiring managers.

We are proud to be a company that values the contribution of diverse, talented, and committed individuals. The fastest way to foster innovation is to bring together diverse ideas in an inclusive environment. We encourage our colleagues to respectfully challenge each other's perspectives and solve problems collectively. We are an equal opportunity employer and are committed to fostering an inclusive and diverse workplace.

We encourage applications from all qualified individuals. In accordance with our accommodation policies and applicable provincial and federal accessibility legislation, we are committed to providing reasonable accommodations throughout the recruitment process.

Required Skills:

Budget Analysis, Budget Development, Customer Support, Data Analysis, Interpersonal Relationships, Multitasking, New Program Development, Office Applications, Patient Assistance, Patient Support, Program Implementation, Regulatory Compliance, Setting Performance Standards, Teamwork

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

Secondary Language(s) Job Description:

Patient Program Specialist

We aspire to be the premier research-intensive company. We're at the forefront of research to deliver innovative health solutions that advance the prevention and treatment of diseases in people and animals. Join our team and use the power of leading-edge science to save and improve lives around the world.

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• Support the assigned Patient Support Programs (PSPs), contributing to program performance, risk management, and continuous improvement.
• Collaborate with cross-functional partners to gather information on unmet patient and HCP support needs to support the optimization of PSP offerings.
• Assist in the ongoing engagement with PSP vendors, including supporting risk assessments, mitigation plans, and issue management.
• Develop, maintain, and govern program documentation, ensuring compliance with internal policies, industry codes, and regulatory requirements.
• Ensure clear process flows, service levels, and quality standards are defined and met; analyze program metrics and dashboards to assess program performance, opportunities for improvement.
• Develop expertise in patient therapeutic journeys, providing input to cross-functional teams on barriers to optimal care and outcomes.
• Serve as a point of contact for assigned PSPs for field teams and customers, responding to inquiries and supporting program operations and issue resolution.
• Provide education on program objectives, processes, enrollment pathways, and available services, with an eye to continuous improvement and lifecycle management.
• Rapidly respond to HCP and clinic staff inquiries about PSP access, workflows, and any issues.
• Coordinate with field teams, PSP vendors, and internal counterparts regarding program operations and implementation support.
• Support budget planning and stewardship of PSP spend, contributing to forecasting and reconciliation of program budgets.

Qualifications

• Bachelor degree required (health or life sciences strongly preferred)
• 1–3 years experience in the healthcare industry, pharmaceutical industry preferred.
• Experience working with healthcare professionals in a commercial or clinical capacity, with preference for supporting patient clinical workflows, pharmacy services, reimbursement navigation, or other patient support services.
• Knowledge of the Canadian healthcare landscape, including public and private payers and their processes preferred
• Fluency in French is required.

Travel Requirements:

• Occasional travel may be required in Canada

This job posting is for an existing vacancy position .

The anticipated base salary range for this position is $73,760 – $110,640 CAD. At our company, we are firmly committed to provide fair and equitable pay for similar work and experience as a fundamental aspect of our workplace culture. Individual employee salaries will be based on several factors such as relevant experience, skills & proficiency, and/or other bona fide factors relative to appropriate internal comparators.

At our Company, we lead with people. This role includes eligibility to our discretionary short-term-incentive plan which fosters a pay-for-performance culture. Also, our contemporary rewards and benefit programs go beyond traditional medical plans and retirement programs, to create a flexible, inclusive workplace to support employee well-being, development and long-term success.

We may use artificial intelligence and automated tools to support our recruitment process. AI tools are used to support, but not replace, human judgment. All hiring decisions are made by our hiring managers.

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

We encourage applications from all qualified candidates. In accordance with our accommodation policies and applicable provincial and federal accessibility legislation, we are committed to providing reasonable accommodation throughout the recruitment process.

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

10%

Flexible Work Arrangements:

Hybrid

Shift:

Not Indicated

Valid Driving License:

No

Hazardous Material(s):

n/a

Job Posting End Date:

10/7/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.