Job detail for Technical Delivery Manager

• Drive complex technical initiatives from plan through delivery, keeping teams aligned and outcomes on track.
• Bring strong delivery leadership, technical fluency and the ability to create clarity across fast-moving work.
• This is a US-based remote opportunity, though employees have the flexibility to work from our New York office in Union Square.

Start your adventure with Zip

In this role, you will navigate across various squads and stakeholders to guarantee that initiatives remain synchronized and that high-quality results are achieved reliably. You will take ownership of the logistical success for specific programs, maintaining a comprehensive grasp of status, roadblocks, and upcoming milestones.

While you won’t be tasked with deciding what we build, you are essential in managing how those builds are organized and executed. You are the catalyst for momentum, bringing clarity to complex initiatives and ensuring the right contributors stay engaged.

You thrive in fast-paced settings and can easily pivot from high-level operational strategy to granular technical specifics. You possess the ability to distill complicated data into actionable insights for leadership, approaching every hurdle with a focus on practical outcomes.

Interesting problems you'll get to solve

• Orchestrate the full lifecycle of complex initiatives, ensuring teams remain aligned on timelines and core deliverables
• Facilitate collaboration between Engineering, Product, and business leads to keep progress visible at all levels
• Evaluate and mitigate potential risks, partnering with key stakeholders to develop robust contingency plans
• Spot resource gaps and work alongside leadership to clear any blockers preventing steady progress
• Drive clarity by ensuring that all assigned delivery roadmaps satisfy both operational and technical benchmarks
• Collaborate with cross-functional teams to manage technical dependencies for seamless production launches
• Convert complex technical updates into readable status reports highlighting business value and risk
• Balance shifting priorities and foster consensus among stakeholders with diverse requirements
• Utilize AI advancements like Claude and Cursor to refine internal reporting, documentation, and overall output
• Expertly manage Jira and Confluence to provide stakeholders with clear tracking and project visibility
• Uncover and implement process enhancements to evolve how our teams coordinate and ship work

What you'll bring to the team

• 5+ years spent in technical project leadership or program management within a tech-centric org
• Proven success in steering multi-stakeholder technology programs through complex dependency maps
• Technical literacy, with a solid grasp of modern integration patterns, APIs, and agile software lifecycles
• Advanced proficiency in Jira, Confluence, and the deployment of structured execution frameworks
• The ability to remain composed and effective while managing risks in rapidly changing environments
• Strong communication skills required to bridge the gap between technical teams and business partners
• Capability to build trust and maintain forward motion even when teams have conflicting priorities
• Familiarity with leveraging automation and AI to boost personal productivity and team visibility
• Track record of supporting technical work through production readiness and successful deployment
• Exceptional organizational habits with a constant focus on accountability and team speed
• Independence in decision-making, coupled with the intuition of when to escalate critical blockers
• Personal values that align with how we work at Zip

What you’ll get in return

Zip is a place where you’ll get out what you put in. The newness of our sector means we need to move at pace and embrace change, and our promise to you when you join the team is that you’ll feel empowered and trusted to make big things happen quickly.

We want you to feel welcome and as though you have the support to be yourself, and care for yourself at work. Because it’s important to us that you make the most of the opportunities you’ll get to grow your skills and your career, and be surrounded by smart, friendly people and leaders that have your back.

We think these are just some of the best things about being a Zipster. We will also offer you:

• Flexible working culture
• Incentive programs
• 20 days PTO every year
• Generous paid parental leave
• Leading family support policies
• 100% employer covered insurance
• Beautiful Midtown office with a casual dress code
• Learning and wellness subscription stipend
• Company-sponsored 401k match

The Pay Range for this position: $146,000 - $160,000 USD based on the industry benchmark for position, function, level and Zip's compensation strategies. However, actual base salary will depend on varying circumstances and individualized factors, such as job-related knowledge, skills, experience, and other objective business considerations.

Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or equity awards, in addition to a full range of medical, financial, and/or other benefits.

Be a part of a team that reflects the diversity of our customers

We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.

Equally, we’re committed to ensuring our recruitment processes are accessible and inclusive. Please let us know If there are any adjustments that need to be made to ensure you have a fair and equitable experience.

And finally…get to know us

Zip is a global ‘Buy Now, Pay Later’ company that gives our millions of customers simpler and fairer ways to pay.

We are proud to be a global business built around our US and ANZ core markets working with merchant partners including Amazon, Best Buy, eBay and Uber. United by our mission, purpose and values - Customer First, Own It, Stronger Together & Change The Game - we are the next generation of payments, helping people across the globe to fearlessly take control of their financial future.

We are Zip, and we are just getting started.

Zip participates in the federal government’s E-Verify program