Job detail for Customer Service Representative

Handle student/learner queries through chat, email, inbound calls, and outbound calls. Resolve complex queries related to courses, classes, schedules, payments, access, onboarding, assessments, certificates, and other operational concerns. Provide accurate, quick, and professional resolutions while maintaining high customer satisfaction. Conduct outbound calls for onboarding, follow-ups, pending actions, feedback collection, issue resolution, and student engagement. Assist new …